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Quiz: Controlling Processes
Due Apr 7 at 11:59pm
Points 50
Questions 25
Time Limit 30 Minutes
Instructions
The quiz:
Covers the Learn/Textbook material from Module 3: Week 3.
Contains 25 multiple-choice and true/false questions.
Is limited to 30 minutes.
Allows 1 attempt.
Is worth 50 points.
Submit this assignment by 11:59 p.m. (ET) on Sunday of Module 3: Week 3.
Attempt History
Attempt Time Score
LATEST Attempt 1 25 minutes 50 out of 50
Correct answers are hidden.
Score for this quiz: 50 out of 50
Submitted Apr 3 at 8:41pm
This attempt took 25 minutes.
Question 1
pts
Which of the following characteristics makes it easier to measure the quality of a service,
relative to that of a product or facilitating good?
Service portions are abstract, rather than concrete
Service portions are transient, rather than permanent
Service portions are psychological, rather than physical
None of the above characteristics make it easier to measure service quality
Question 2
pts
This study source was downloaded by 100000890485048 from CourseHero.com on 09-15-2024 15:34:10 GMT -05:00
, Which one of the following perceptual measures corresponds to a company that is in the
internally neutral stage of operational effectiveness?
Outside experts are called in for strategic decisions
Aim is to achieve competitive parity
A manufacturing strategy is formulated and pursued
Goal is to achieve competitive superiority
None of the above
Question 3
pts
The balanced scorecard approach relies not only on financial performance measures, but
includes customers, internal business processes, and organizational learning and growth.
True
False
Question 4
pts
Strategy maps can help define a balanced scorecard.
True
False
Question 5
pts
Which of the following is not a problem commonly found when monitoring?
Organizations collect data that are easily gathered
Gathered data are not the most important to reach the organization’s goals
There is an undue emphasis on measuring objective output performance
Inputs measurements are used as a proxy for output completion
Question 6
pts
When calculating ranges for particular variables, it is mathematically possible to obtain
negative variables.
True
This study source was downloaded by 100000890485048 from CourseHero.com on 09-15-2024 15:34:10 GMT -05:00
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