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GEB 3213 FSU EXAM 2 with 100- correct answers updated 2024
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GEB 3213 FSU EXAM 2 with 100- correct answers updated 2024
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GEB 3213 FSU EXAM 2 with 100% correctanswers updated 2024
Emotional Intelligence (EI) - ANSWER- - "The ability to understand, manage, and
effectively express one's own feelings, as well as engage and navigate
successfully with those of others"
- Strengthens business relationships
Empathy - ANSWER- - "The ability to understand and share the feelings of
another"
- Put yourself in a position to feel what the other person is feeling
- Inhabiting the same emotional space as someone
- Factors contributing to person's sense of empathy: family structure, religious
beliefs, cultural norms, and personal reading habits
Sympathy - ANSWER- - Feeling bad "for" someone
- Doesn't carry the same emotional weight as empathy does
Strategies for Improving Emotional Intelligence - ANSWER- - Reducing negative
emotions
- Reducing fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotion
- bouncing back from adversity
Reducing Negative Emotions - ANSWER- Includes reducing negative
personalization and reducing the fear of rejection, self-awareness is a huge part
of correcting negative behaviors
, Reducing the Fear of Rejection - ANSWER- Take a step back and keep things in
perspective, find other ways to think about your situation, stay positive, expand
your way of thinking to consider more than just the bad stuff that might happen
Reducing Stress - ANSWER- Be engaged daily with small practices to help reduce
your stress levels, thinking your way out of stress is a limited approach
Being Assertive and Expressing Difficult Emotions - ANSWER- Be straightforward
and communicate your frustrations clearly, best to communicate difficult
emotions in person so they can see your body language, expression, and content
of your message
Bouncing Back from Adversity - ANSWER- We often concentrate more on our
failures than we do on our successes, "Bouncing back" means learning from you
mistakes and adjusting accordingly for the future, find a way to focus your
energy on the future instead of the past
Negative Personalization - ANSWER- - Whenever you adopt a posture of
negativity about a person's behavior instead of first looking at the situation from
multiple points of view
- Practicing negative personalization is the quickest and easiest way to ruin a
strong work relationship
Reactive Behavior - ANSWER- - Includes: Yelling at someone who belittles you,
seeking revenge, steering clear of people in a way that makes it difficult for you to
be productive at work
- All temporary solutions, compromises your ability to function in a healthy way
at work
- Usually happens when we don't allow our brains enough time to respond with
logic so we respond with emotions
Proactive Behavior - ANSWER- - Ruled by logic, taking a deep breath before
responding
- Being self-aware enough to realize why you feel a certain way in a stressful
situation and learning to anticipate your future behavior
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