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CLEET Phase 2 – Questions With Complete Solutions
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CLEET Phase 2 – Questions With Complete Solutions
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CLEET Phase 2 – Questions With Complete SolutionsWhat are the responsibilities of the security guard during or after an incident
or offence? Right Ans - Observe and report
What could happen to you if you are convicted of impersonating a peace
officer? Right Ans - All of the above (fine, prison, license revocation)
Whom do security guards represent? Right Ans - Their employer and their
employer's clients
Public relations skills help you to effectively perform those duties which
involve: Right Ans - Other people
Which of the following is a true statement about a security guard's
relationship to the public or client employees? Right Ans - Security officers
enforce the client's rules, policies, and procedures
Which of the following actions demonstrates good public relations? Right
Ans - Enforcing all rules, policies, and procedures without expressing personal
opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not
authorized by your employer)? Right Ans - No
Maintaining a good physical appearance means? Right Ans - Being well-
groomed
Maintaining a professional work area means: Right Ans - Keeping desks
and counters clean and organized
How should you respond to people who try to use their friendship with you?
Right Ans - Be fair
Which of the following words does not describe a guideline for
communication with other people? Right Ans - Aggressive
How should you speak to communicate across language barriers? Right
Ans - Clearly and slowly
, Which of the following words does not represent a guideline for
communicating across language barriers? Right Ans - Shout
How can you maintain your professionalism when communicating with the
media? Right Ans - Be pleasant at all times
What is the proper response to answer questions from the media? Right
Ans - Refer media representatives to your supervisor
In addition to being understanding when making a court appearance, you
should also: Right Ans - Be yourself
What is one way of maintaining your credibility during a court appearance?
Right Ans - Projecting a professional image
Should you hang up the telephone first? Right Ans - No
If you answer the telephone, and the person the caller wants cannot be
reached, what should you do? Right Ans - Explain the reason the person
may not be reached
When reporting an emergency over the telephone, you should: Right Ans -
Follow all directions given by the emergency dispatcher
At what level should you speak when using a radio? Right Ans - Just above
normal conversation level
Which of the following is commonly a responsibility for assisting the public?
Right Ans - Directing visitors/employees to various areas on the premises
Which statement accurately describes the role of the security guard in
quieting a dispute? Right Ans - You are an outsider to the argument
Two customers at your employer's store get your attention because of their
tone of voice and because you can hear them from some distance away. As you
approach the customers, you decide that they are in fact arguing over
something. Other customers are staring at the two people who are arguing.
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