What is an account? - Answer -The records of all the information associated with a
prospective or current customer.
What is the difference between a prospect and a lead? - Answer -Both describe a
potential customer and have intertwined meanings that only differ based who you're
talking to
What is a C-Level executive? - Answer -The highest level of executives who run the
operations of a company.
What's Churn? - Answer -Customers who were on a subscription and stopped
using/paying for it.
What's CAC stand for? - Answer -1.Customer Acquaintance Cancellation
2.Calendar Annual Cost
3.Customer Acquisition Cost
4.Customer Acceptance Calculation
The correct answer is 3.Customer Acquisition Cost
What's a GateKeeper? - Answer -Someone who is in charge of deciding who talks to
the executives. / The person who answers the corporate phone and decides to let you
talk to the decision-maker or not.
What's a SQL? - Answer -A prospect who is qualified to buy your product or service.
What's an Influencer? - Answer -Someone who influences the decision of a purchase.
What's a Champion? - Answer -Someone who salespeople love. Bonus explanation, A
prospect within a company that wants to purchase your product or service and is willing
to do everything they can to help convince the others in the company to make the
purchase.
, What did Bob Hoover do to the mechanic who made his plane crash and almost got him
killed? - Answer -He told him to service his F-51 plane tomorrow since he's sure he
won't make this mistake again.
What's the main difference between mankind and animals? - Answer -The desire to feel
important
The only way on earth to influence other people is by_____. - Answer -Talking about
what they want and showing them how to get it
You can make more friends in two months by ______. - Answer -becoming interested in
them
You should always smile because ______. - Answer -1.it makes people like you
2.it makes you happier
3.it costs you nothing
the answer is All of the above
The sweetest sound to a person in any language is ____. - Answer -that person's name
What do people love to talk about the most? - Answer -Themselves
When should you argue with someone? - Answer -Never because you can't win
By telling someone they're wrong you are ____. - Answer -1.making them feel
unintelligent
2.making them feel they have a bad sense of judgment
3.hurting their pride and respect
the answer is All of the above
What should you do if you realize you're wrong? - Answer -Admit you're wrong
When trying to convince someone of something you should_____. - Answer -get them
to agree to small things by telling you "Yes" since it gets them in the mode of saying yes
and agreeing
What do people prefer more? - Answer -Having others listen to them talk
What ideas do people like more? - Answer -Ideas they feel they came up with
themselves
What's the best way to see things from the other person's point of view? - Answer -Put
yourself in their shoes and think how you would feel or react if you went through the
same experiences
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller millyphilip. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.