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CPP PRACTICE EXAM QUESTIONS AND ANSWER 100% CORRECT GRADED A+.
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CPP PRACTICE EXAM QUESTIONS AND ANSWER 100% CORRECT GRADED A+. Patronslatlairportsltypicallylfalllintoloneloflseverallcategories,lEXCEPT: a.lBusiness. b.lLeisureltravelers. c.lCurbsidelcheck-ins. d.lEmployees.l-lCORRECTlANSWER-Curbsidelcheck-ins. ThelemphasislforlCertifiedlParkinglProfessio...

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  • September 16, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • CPP
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CPP PRACTICE EXAM QUESTIONS AND
ANSWER 100% CORRECT GRADED A+.

Patronslatlairportsltypicallylfalllintoloneloflseverallcategories,lEXCEPT:
a.lBusiness.
b.lLeisureltravelers.
c.lCurbsidelcheck-ins.
d.lEmployees.l-lCORRECTlANSWER-Curbsidelcheck-ins.

ThelemphasislforlCertifiedlParkinglProfessionalslservinglthelrestaurantlandlhospitalitylindu
strylislon:
a.lSpeed.
b.lConvenience.l
c.lEfficiency.
d.lService.l-lCORRECTlANSWER-Service

Advantagesloflbootinglincludelallloflthelfollowing,lEXCEPT:
a.lMoreldirectlcontrolloverlthelprocesslthanltowing;lthislislhelpfullwherelthelbootinglentitylhas
lmadelanlerror.

b.lBestlsolutionlforlclearinglalparkinglspace.
c.lThelopportunityltolcollectlalbootlremovallfee.
d.lVehiclelremainslinlplace;lthislislmorelconvenientlforlthelviolator.l-lCORRECTlANSWER-
BestlSolutionlforlclearinglalparkinglspace

Anladvantageloflanlattendedlself-parklis?
a.lImprovedlrevenuelcontrolloverlanlautomatedlsystem.
b.lFewerlerrorslinlcashltransactions.
c.lEaseloflhandlinglexceptionsltolfeeslandlthelruleslandlregulationsloflthelfacility.l
d.lCanlquicklylbeltransformedlintolalvaletloperation.l-lCORRECTlANSWER-
Theleaseloflhandlinglexceptionsltolfeeslandlthelruleslandlregulationsloflthelfacility

Aslalmanager,lwhatlislthelfirstlactionltoltakelwhenlalcustomerlpresentslalcomplaint?
a.lEnsurelthatlthelcustomerlunderstandslyourlopinionloflthelcomplaint.
b.lShowlthelcustomerlthelmistakelthatlhelorlshelhaslmade.
c.lListenltolthelcomplaintlandlgatherlinformation.
d.lTelllthelcustomerltoldolwhateverlhelorlshelthinkslislright.l-lCORRECTlANSWER-
Listenltolthelcomplaintlandlgatherlinformation.

Alfacilitylmanagerlwilllbestlhelplemployeesltoldeallwithlcustomerlcomplaintsliflthelmanagerld
oeslwhat?
a.lHandlesleverylcomplaintlpersonally.
b.lRequireslemployeesltoltakelthelcomplaintslinlwriting.

, c.lTrainslemployeesltoldeallwithlcomplaints.
d.lInsistslthatlemployeeslresolvelcustomerlcomplaintslwithoutlbotheringlthelmanager.l-
lCORRECTlANSWER-Trainslemployeesltoldeallwithlcomplaints.



Howlshouldlalmanagerldeallwithlanlunsatisfiedlcustomerlwhoselcomplaintlhaslnotlbeenlhan
dled
correctlylbylanlemployee?
a.lPromiseltoltakelcareloflthelproblem.
b.lTelllthelcustomerlthatltherelislnothinglelselthatlcanlbeldone.
c.lListenltolthelcustomerlandltryltolunderstandlthelcomplaint.
d.lReferlthelcustomerltolthelmainloffice.l-lCORRECTlANSWER-
Listenltolthelcustomerlandltryltolunderstandlthelcomplaint

Uponlalcustomer'slreturn,lalvaletlshouldlnotldolwhat?
a.lPickluplallllooseltrashlinsidelthelvehicle.
b.lHelplthelcustomerlstorelitemslinlvehicleliflnecessary.l
c.lWaitlforlthelcustomerltolenterlthelvehicle.
d.lCloselthelvehicleldoorloncelthelcustomerlislinside.l-lCORRECTlANSWER-
Pickluplallllooseltrashlinsidelthelvehicle.

AlCertifiedlParkinglProfessionallhaslinterviewedltwolcandidateslforlalcashier'slposition.lBot
hlare
excellentlpotentiallemployees.lOnelcandidatelhaslaldisabilitylandlthelotherldoeslnot.lAccord
inglto
thelADA,lwhichlcandidatelshouldlgetltheljob?
a.lThelcandidatelwithlnoldisability.
b.lTheldisabledlcandidate.
c.lThelonelmostlqualified.
d.lThelcandidatelneedinglthelleastlaccommodation.l-lCORRECTlANSWER-
Thelonelwholislmostlqualified

Whatlislanlexampleloflaldiscriminatoryldescriptionloflaljoblfunction?
a.lMaintenancelposition,lpart-time,lpreferablylcollegelstudent.
b.lPersonlwithl2lyears'lcashierlexperience.
c.lRetiredlmilitarylmanlneededlforlsecuritylwork.
d.lYouthfullpersonltolhustlelcarslonlalbigllot.l-lCORRECTlANSWER-
Maintenancelposition,lpart-time,lpreferablylcollegelstudent.

Whatlislanlillegallquestionltolasklalcandidatelforlalvaletlpositionlduringlanlemploymentlintervi
ew?
a.lDolyoulhavelalvalidldriver'sllicense?
b.lCanlIldependlonlyoultolworkleverylweekend?
c.lArelyoulableltolridelalmanllift?
d.lIslyourlagelgoingltolslowlyouldown?l-lCORRECTlANSWER-
Islyourlagelgoingltolslowlyouldown?

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