What is GIST - ANSWER-Greet. Inquire, Suggest, Thank
What is the postal service mission? - ANSWER-Provide trusted,
affordable universal service
Why does the Postal service go by the 24 hr clock? - ANSWER-To
keep process on task to ensure collection and delivery is on time
What is the minimum size of a letter - ANSWER-3 1/2 x 5
What do you get with Priority Mail Express? - ANSWER-$100
insurance, 1-2 day delivery Guarantee, Tracking
What do you get with USPS Tracking? - ANSWER-Day and time of
delivery
What are the color of the money orders? - ANSWER-Green (domestic)
Pink (international)
Why would someone need to insure a package? - ANSWER-Against
lost, stolen, or damaged item
How long are money orders good for? - ANSWER-FOREVER
,What are the 3 P's? - ANSWER-Personal, Professional, Postal
How many keys do you get when you rent a PO Box? - ANSWER-2
PO Boxes can be rented for how many months at a time - ANSWER-3
months (auto pay) 6 months, 12 months
What is Balloon Pricing? - ANSWER-Very light and very large
What are the characteristics for Dimensional Weight Pricing -
ANSWER-Priority, Zone 5-8 and is more than a Cubic foot
What is a IRC (International Reply Coupon)? - ANSWER-a prepaid
coupon use to purchase stamp equivalent of current postage rate to
other country
What would certified mail be used for? - ANSWER-Important
documents such as taxes, court documents.
What is restricted delivery? - ANSWER-when you needed a specific
person to sign for item
When do you need to fill out a 8105A? - ANSWER-for money orders
purchases in $3000 or more and cashing of $10, 000 in a single day
, When would you fill out a 8105B - ANSWER-when a suspicious
transaction has taken place
What kind of payment can the Post office take? - ANSWER-Cash,
credit/debit cards, money orders, travelers checks, checks (personal
and business)
What can you not purchase with a credit card? - ANSWER-Money
orders, payment to DOS for passports employee debt, trust funds, etc
What is the Max per Domestic money order? - ANSWER-$1000
What it the Max per International money order? - ANSWER-Up to $700
What are some trigger words? - ANSWER-you need to.. its not my
problem, I cant/wont
What are some calming words? - ANSWER-I'm sorry... that sounds so
frustrating, let me help
What is oversized pricing? - ANSWER-Big and Heavy
What is the Max weight the Post office will accept? - ANSWER-70 lbs
How many bait money orders do you have? - ANSWER-3
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