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Summary NHA - Certified Medical Administrative Assistant (CMAA) Study Guide AVTEC
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NHA - Certified Medical Administrative Assistant (CMAA) Study Guide AVTEC
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NHA - Certified Medical AdministrativeAssistant (CMAA) Study Guide AVTEC
Computer Scheduling - Correct Answer ✅ Electronic appointment book
Book Scheduling - Correct Answer ✅ Hard copy appointment book
Wave Booking - Correct Answer ✅ Patients are scheduled at the same time
each hour to create short-term flexibility each hour.
Modified Wave Booking - Correct Answer ✅ Wave booking can be modified
in a couple of different ways. One example of this approach is to schedule
two patients to come at 9 a.m. and one patient at 9:30 a.m. This hourly cycle
is repeated throughout the day.
Double Booking - Correct Answer ✅ Two patients are scheduled to come at
the same time to see the same physician.
Stream/time-Specific Scheduling - Correct Answer ✅ Scheduling patients
for specific times at regular intervals. The amount of time allotted depends
on the reason for the visit.
Open Booking (tidal wave scheduling) - Correct Answer ✅ Patients are not
scheduled for a specific time, but told to come in at intermittent times. They
are seen in the order in which the arrive.
Cluster or Categorization Booking - Correct Answer ✅ Booking a number of
patients who have specific needs together at the same time of day.
Matrix - Correct Answer ✅ A grid with time slots blocked out when
physicians are unavailable or the office is closed.
, NHA - Certified Medical Administrative
Assistant (CMAA) Study Guide AVTEC
Template - Correct Answer ✅ A document with a preset format that is used
as a starting point so that it does not have e recreated each time.
Screening System - Correct Answer ✅ Procedures to prioritize the urgency
of a call to determine when the patient should be seen.
Certified Mail - Correct Answer ✅ First-class mail that also gives the mail
added protection by offering insurance, tracking, and return receipt options.
Appointment Cards - Correct Answer ✅ Used to remind patients of
scheduled appointments and to eliminate misunderstandings about dates
and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - Correct
Answer ✅ Legislation that includes Title II, the first parameters designed to
protect the privacy and security of patient information.
What are three advantages of computer scheduling? - Correct Answer ✅
Display available and scheduled times; length and type of appointment
required and day or time preferences.
When scheduling appointments, what factors need to be taken into account?
- Correct Answer ✅ The needs of the patient, the habits and preferences of
the provider, and the capacity of the facility.
Electronic Medical Record (EMR) - Correct Answer ✅ An electronic record
of health information that is created, added to, managed, and reviewed by
authorized providers and staff within a single health care organization.
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