EmpireBeautySchools Career Readiness
Exam Questions and Answers
Active Listening - Answer -process of using verbal and non-verbal signs that show the
speaker you are interested in what they are saying
Average Ticket - Answer -how much your typical Guests spends per visit on services
and/or products
Body Language - Answer -communication cues provided by the movement and position
of the body
Booth Rental - Answer -business process where a stylist can rent space within an
existing salon and run their own business performing cosmetology services (also known
as Chair Rental)
Brand - Answer -'mental imprint' characterized by a symbol or logo that is earned and
belongs to a product, service, organization, individual and/or event
Business Plan - Answer -report or plan of action that describes the current or projected
future of a business
Business Records - Answer -all records associated with a business that must be
organized and maintained to satisfy all federal, state, and local reporting and taxing
requirements
Cancellation List - Answer -list containing the information of Guests who could not be
booked an appointment on the time and/or day that they originally requested
Capital - Answer -the money you will invest to start your business
Closed-Ended Question - Answer -question that can be answered in a few words and
does not require elaboration
Commission - Answer -percentage of dollars brought into the salon from Guest services
and products sold by a particular stylist
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