Anthem Administrative Guidelines Exam
Questions With Correct Answers
I completed all my training on Friday. When will I know I'm ready to sell? - answer✔Only after
receipt of the confirmation email should arrive on Monday. Training completed one day should
be validated the following business day.
What tool does BlueCross provide for you to submit notes taken during the meeting with a
prospect? - answer✔Cavulus
If a member chooses to cancel or withdraw an enrollment application or terminate enrollment in
a plan once the enrollment application has been submitted, you as the agent must _______. -
answer✔Direct the member to contact BlueCross Member Services directly.
In what instance are you able to use a P.O. Box on the enrollment form? - answer✔You can use
a P.O. Box as the mailing address, but the physical address is always required.
If a member chooses to have premiums deducted through Electronic Funds Transfer (EFT), how
quickly will the first deduction be made from the member's account? - answer✔The first
month's premium may be deducted from their account within two business days of enrollment
acceptance date.
If agent John Thomas is assisting member Sherry Jones and would like to be her agent of record,
what steps should be taken? - answer✔Agent John Thomas contacts the current AOR and
requests release of business. The current AOR would then submit consent to
IndividualSalesBrokerInquiries@bcbst.com
If you receive an email inquiry about a Medicare Advantage complaint, you should treat it as
_______. - answer✔an attempt to gather information to investigate and resolve the complaint
What tools are available to you by registering and logging into BlueAccess at www.bcbst.com? -
answer✔All statements are correct
When submitting the Scope of Appointment, you should always remember to include your
_______. - answer✔Five digit agent ID given to you by BCBST
When submitting a Medicare Advantage enrollment via Secure Email, which of the following are
true? - answer✔All statements are correct
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Brightstars. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
