Exam (elaborations)
AHLEI HOSPITALITY MANAGER: LEADERSHIP CERTIFICATION
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AHLEI HOSPITALITY MANAGER: LEADERSHIP CERTIFICATION
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AHLEI HOSPITALITY MANAGER: LEADERSHIPCERTIFICATION
Does the workplace culture at each property in your organization need to be the same?
- Answers -No, it behooves an organization to allow the workplace culture to be different
at different properties.
What is a good way to reinforce your culture among new and existing employees? -
Answers -Make sure your actions convey that you value and respect all employees.
What is one of the most important steps in creating a positive workplace culture? -
Answers -Hiring employees who seem to be a good fit with your existing culture.
How does empowering employees strengthen culture? - Answers -When employees
have more decision-making authority, they take a greater sense of ownership and pride
in their work.
Which of these vision statements is based on the core value of superior customer
service? - Answers -To be recognized as a elegant hotel where extraordinary service
always exceeds customer expectations.
Value Statement - Answers -Focus on Families, Provide Value, Right Every Time. A set
of goals written in a handbook.
Mission Statement - Answers -We believe in quality and affordability. We commit to
providing our guests with an affordable experience without sacrificing service and
comfort.
Vision Statement - Answers -To become the leading budget-friendly hotel brand for
families.
What can you do to help employees feel invested in the company's culture? - Answers -
Explain how a strong culture makes the work environment more enjoyable and
contributes to the success of the company and its employees.
What is organizational culture? - Answers -Specific values and beliefs that are shared
throughout the organization.
How does storytelling help build culture? - Answers -Employees create bonds through
the stories they hear.
What is the best avenue managers can use to build team culture? - Answers -Team
Meetings
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