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APCO FINAL EXAM QUESTIONS/final latest/study guide verified 100%APCO FINAL EXAM QUESTIONS/final latest/study guide verified 100% T/F: The term "PSAP" stands for Public Safety Access Point. - correct answers-False T/F: Professionalism is defined by who you are, what you do, and how others perc...

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  • September 16, 2024
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  • 2024/2025
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APCO FINAL EXAM QUESTIONS/final lat
gd gd gd gd




est/study guide verified 100%
gd gd gd




T/F:gdThegdtermgd"PSAP"gdstandsgdforgdPublicgdSafetygdAccessgdPoint.gd-gdcorrectgdanswers-False

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T/F:gdEthicsgdinvolvesgdangdindividual'sgdpersonal,gdprofessional,gdandgdorganizationgdrulesgdofgdconduct.gd-
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T/F:gdThegdthreegdprimarygdfieldsgdofgdpublicgdsafetygdcommunicationsgdaregdlawgdenforcementgdcommunicatio
ns,gdfiregdservicegdcommunications,gdandgdemergencygdmanagementgdcommunications.gd-gdcorrectgdanswers-
False

T/F:gdThegdtermgd"vitalgdstatistics"gddefinesgdthegdprimarygdfunctionsgdorgdtasksgdofgdpublicgdsafetygdcommunicati
onsgdsystems.gd-gdcorrectgdanswers-True

T/F:gdComputer-
AidedgdDispatchgd(CAD)gdsystems,gdmaps,gdandgdthegdInternetgdaregdexamplesgdofgdPSAPgdinformationalgdsource
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T/F:gdAgdpolicygdisgdagdguidegdtogdactiongdandgdagdproceduregdisgdagdguidegdtogdthinking.gd-gdcorrectgdanswers-False

Thegdoperationalgdrelationshipgdbetweengdtelecommunicators,gdsupervisors,gdandgdmanagersgdisgddefinedgdbyg
dthegdPSAP's?gd-gdcorrectgdanswers-ChaingdofgdCommand



Thegdvitalgdservicesgdofgdagdpublicgdsafetygdcommunicationsgdsystemgdaregdtogdprovidegdthegdcommunicationsgdb
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Thegdpublic,gdagencygdpersonnel,gdothergdagencies,gdandgdsupportgdservices

Agdprocessgdforgdsupplyinggdsupplementalgdpersonnel,gdequipment,gdorgdothergdresourcesgdtogdassistgdothergdag
enciesgdingdtimegdofgdneedgdisgdreferredgdtogdas?gd-gdcorrectgdanswers-MutualgdAid

T/F:gdQualitygdAssurancegdprogramsgdingdthegdPSAPgdincludegdactionsgdtakengdtogdensuregdthatgdstandardsgdandgd
proceduresgdaregdmetgdandgdfollowed.gd-gdcorrectgdanswers-True

T/F:gdAgdquestiongdthatgdcan'tgdbegdansweredgd"yes"gdorgd"no"gdisgdreferredgdtogdasgdangdopen-endedgdquestion.gd-
gdcorrectgdanswers-True



T/F:gdBecausegdthegdtelecommunicatorgdcannotgdseegdcallersgdongdthegdphone,gdnonverbalgdcommunicationgdpl
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T/F:gdRepeatinggdingdagdshortgddeclarativegdstatementgdthegdemotionsgdorgdfeelingsgdthegdspeakergdisgdcommunic
atinggdisgdapplyinggdthegdactivegdlisteninggdtechniquegdofgdparaphrasing.gd-gdcorrectgdanswers-False

, T/F:gdAngdobservationgdisgdbasedgdongdassumptionsgdandgdangdinferencegdisgdbasedgdongdfacts.gd-
gdcorrectgdanswers-False



T/F:gdAsgdpartgdofgdcustomergdservice,gdcallersgdexpectgdtogdtalkgdtogdagdprofessional,gdbegdtreatedgdwithgdcourtesy
,gdandgdspeakgdtogdagdpersongdthatgdcangdsolvegdtheirgdproblem.gd-gdcorrectgdanswers-True

Thegdsixgdcomponentsgdofgdthegdcommunicationsgdcyclegdare:gd-gdcorrectgdanswers-
Sender,gdreceiver,gdcontext,gdmessage,gdmedium,gdandgdfeedback.

Demonstratinggdangdinterestgdandgdunderstandinggdingdwhatgdisgdbeinggdsaidgdbygdstayinggdfocused,gdaskinggdque
stions,gdandgdlisteninggdforgdthegdmaingdpointgdandgdrationalegdbehindgdwhatgdisgdbeinggdsaidgdisgdthegddefinitionsg
dof:gd-gdcorrectgdanswers-Activegdlistening



Physicallygdsignalinggdthatgdyougdaregdlisteninggdisgdapplyinggdthegdlisteninggdtechniquegdof:gd-gdcorrectgdanswers-
Non-verbalgdattending

Thegdaveragegdindividualgdspeaksgdatgdagdrategdofgdapproximatelygdhowgdmanygdwordsgdpergdminutegd(WPM)?gd-
gdcorrectgdanswers-150



T/F:gdEmergencygdcallsgdcangdonlygdcomegdingdongdemergencygdlines.gd-gdcorrectgdanswers-False

T/F:gdGivinggdlegalgdadvicegdand/orgdpersonalgdopinionsgdtogdcallersgdisgdpartgdofgdagdtelecommunicator'sgdjob.gd-
gdcorrectgdanswers-False



T/F:gdAngdaccurategddescriptiongdofgdweaponsgdisgdcriticalgdinformationgdforgdresponsegdunits.gd-
gdcorrectgdanswers-True



T/F:gdRelyinggdongdmemorygdduringgdinformationgdgatheringgdisgdagdgoodgdwaygdtogdgetgdallgdthegddetails.gd-
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T/F:gdGuidecardsgdprovidegdquestionsgdforgdtelecommunicatorsgdtogdusegdforgdobtaininggdpertinentgdinformatio
n,gdanalyzinggdincidents,gdandgddetermininggdresponsegdlevel.gd-gdcorrectgdanswers-True

Alwaysgdprefacegdholdsgdwith:gd-gdcorrectgdanswers-
Agdbriefgdstatementgdexplaininggdthegdreasongdforgdthegdhold.

Ifgdagdtelecommunicatorgdcangdonlygdgetgdonegdpiecegdofgdinformationgdfromgdagdcaller,gdisgdshouldgdbe:gd-
gdcorrectgdanswers-Where



Persistentlygdaskinggdforgdthegdsamegdinformationgdwithoutgdchanginggdthegdwordsgdspokengdis:gd-
gdcorrectgdanswers-APCOgd-gdAgdtechniquegdusedgdwithgdhystericalgdcallers



USgd-gdAgdtechniquegdthatgdshouldgdnevergdbegdused

ThegdacronymgdCYMBALSgdisgddesignedgdtogdassistgdwhengdtaking:gd-gdcorrectgdanswers-Vehiclegddescriptions

Thegd911gdlinegdshouldgdbegdansweredgdwithgdthegdgreeting:gd-gdcorrectgdanswers-
"911,gdwheregdisgdyourgdemergency?"

T/F:gdThegdALIgdisgdthegdcallinggdparty'sgdtelephonegdnumbergdandgdthegdANIgdisgdthegdcallinggdparty'sgdaddressgdan
dgddispatchgdinformation.gd-gdcorrectgdanswers-False

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