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Exam (elaborations)

APCO FINAL EXAM QUESTIONS/Modules 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14/latest verified 100%
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APCO FINAL EXAM QUESTIONS/Modules 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14/latest verified 100%APCO FINAL EXAM QUESTIONS/Modules 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14/latest verified 100% T/F: The term "PSAP" stands for Public Safety Access Point. - correct answers-False T/F:...

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  • September 16, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • apco final exam questionsmodules 6

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  • APCO
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APCO FINAL EXAM QUESTIONS/Module
fd fd fd




s 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14/
fd fd fd fd fd fd fd fd fd fd fd fd fd fd fd




latest verified 100%
fd fd




T/F:fdThefdtermfd"PSAP"fdstandsfdforfdPublicfdSafetyfdAccessfdPoint.fd-fdcorrectfdanswers-False

T/F:fdProfessionalismfdisfddefinedfdbyfdwhofdyoufdare,fdwhatfdyoufddo,fdandfdhowfdothersfdperceivefdyou.fd-
fdcorrectfdanswers-True



T/F:fdEthicsfdinvolvesfdanfdindividual'sfdpersonal,fdprofessional,fdandfdorganizationfdrulesfdoffdconduct.fd-
fdcorrectfdanswers-True



T/F:fdThefdthreefdprimaryfdfieldsfdoffdpublicfdsafetyfdcommunicationsfdarefdlawfdenforcementfdcommunications,f
dfirefdservicefdcommunications,fdandfdemergencyfdmanagementfdcommunications.fd-fdcorrectfdanswers-False



T/F:fdThefdtermfd"vitalfdstatistics"fddefinesfdthefdprimaryfdfunctionsfdorfdtasksfdoffdpublicfdsafetyfdcommunication
sfdsystems.fd-fdcorrectfdanswers-True

T/F:fdComputer-
AidedfdDispatchfd(CAD)fdsystems,fdmaps,fdandfdthefdInternetfdarefdexamplesfdoffdPSAPfdinformationalfdsources.fd
-fdcorrectfdanswers-True

T/F:fdAfdpolicyfdisfdafdguidefdtofdactionfdandfdafdprocedurefdisfdafdguidefdtofdthinking.fd-fdcorrectfdanswers-False

Thefdoperationalfdrelationshipfdbetweenfdtelecommunicators,fdsupervisors,fdandfdmanagersfdisfddefinedfdbyfdt
hefdPSAP's?fd-fdcorrectfdanswers-ChainfdoffdCommand

Thefdvitalfdservicesfdoffdafdpublicfdsafetyfdcommunicationsfdsystemfdarefdtofdprovidefdthefdcommunicationsfdbet
weenfdthefdPSAPfdand?fd-fdcorrectfdanswers-
Thefdpublic,fdagencyfdpersonnel,fdotherfdagencies,fdandfdsupportfdservices

Afdprocessfdforfdsupplyingfdsupplementalfdpersonnel,fdequipment,fdorfdotherfdresourcesfdtofdassistfdotherfdagen
ciesfdinfdtimefdoffdneedfdisfdreferredfdtofdas?fd-fdcorrectfdanswers-MutualfdAid

T/F:fdQualityfdAssurancefdprogramsfdinfdthefdPSAPfdincludefdactionsfdtakenfdtofdensurefdthatfdstandardsfdandfdpro
ceduresfdarefdmetfdandfdfollowed.fd-fdcorrectfdanswers-True

T/F:fdAfdquestionfdthatfdcan'tfdbefdansweredfd"yes"fdorfd"no"fdisfdreferredfdtofdasfdanfdopen-endedfdquestion.fd-
fdcorrectfdanswers-True



T/F:fdBecausefdthefdtelecommunicatorfdcannotfdseefdcallersfdonfdthefdphone,fdnonverbalfdcommunicationfdplay
sfdnofdpartfdinfdhandlingfdpublicfdsafetyfdcallsfdforfdservice.fd-fdcorrectfdanswers-False

T/F:fdRepeatingfdinfdafdshortfddeclarativefdstatementfdthefdemotionsfdorfdfeelingsfdthefdspeakerfdisfdcommunicati
ngfdisfdapplyingfdthefdactivefdlisteningfdtechniquefdoffdparaphrasing.fd-fdcorrectfdanswers-False

, T/F:fdAnfdobservationfdisfdbasedfdonfdassumptionsfdandfdanfdinferencefdisfdbasedfdonfdfacts.fd-fdcorrectfdanswers-
False

T/F:fdAsfdpartfdoffdcustomerfdservice,fdcallersfdexpectfdtofdtalkfdtofdafdprofessional,fdbefdtreatedfdwithfdcourtesy,fda
ndfdspeakfdtofdafdpersonfdthatfdcanfdsolvefdtheirfdproblem.fd-fdcorrectfdanswers-True

Thefdsixfdcomponentsfdoffdthefdcommunicationsfdcyclefdare:fd-fdcorrectfdanswers-
Sender,fdreceiver,fdcontext,fdmessage,fdmedium,fdandfdfeedback.

Demonstratingfdanfdinterestfdandfdunderstandingfdinfdwhatfdisfdbeingfdsaidfdbyfdstayingfdfocused,fdaskingfdquesti
ons,fdandfdlisteningfdforfdthefdmainfdpointfdandfdrationalefdbehindfdwhatfdisfdbeingfdsaidfdisfdthefddefinitionsfdof:fd-
fdcorrectfdanswers-Activefdlistening



Physicallyfdsignalingfdthatfdyoufdarefdlisteningfdisfdapplyingfdthefdlisteningfdtechniquefdof:fd-fdcorrectfdanswers-
Non-verbalfdattending

Thefdaveragefdindividualfdspeaksfdatfdafdratefdoffdapproximatelyfdhowfdmanyfdwordsfdperfdminutefd(WPM)?fd-
fdcorrectfdanswers-150



T/F:fdEmergencyfdcallsfdcanfdonlyfdcomefdinfdonfdemergencyfdlines.fd-fdcorrectfdanswers-False

T/F:fdGivingfdlegalfdadvicefdand/orfdpersonalfdopinionsfdtofdcallersfdisfdpartfdoffdafdtelecommunicator'sfdjob.fd-
fdcorrectfdanswers-False



T/F:fdAnfdaccuratefddescriptionfdoffdweaponsfdisfdcriticalfdinformationfdforfdresponsefdunits.fd-fdcorrectfdanswers-
True

T/F:fdRelyingfdonfdmemoryfdduringfdinformationfdgatheringfdisfdafdgoodfdwayfdtofdgetfdallfdthefddetails.fd-
fdcorrectfdanswers-False



T/F:fdGuidecardsfdprovidefdquestionsfdforfdtelecommunicatorsfdtofdusefdforfdobtainingfdpertinentfdinformation,f
danalyzingfdincidents,fdandfddeterminingfdresponsefdlevel.fd-fdcorrectfdanswers-True



Alwaysfdprefacefdholdsfdwith:fd-fdcorrectfdanswers-Afdbrieffdstatementfdexplainingfdthefdreasonfdforfdthefdhold.

Iffdafdtelecommunicatorfdcanfdonlyfdgetfdonefdpiecefdoffdinformationfdfromfdafdcaller,fdisfdshouldfdbe:fd-
fdcorrectfdanswers-Where



Persistentlyfdaskingfdforfdthefdsamefdinformationfdwithoutfdchangingfdthefdwordsfdspokenfdis:fd-
fdcorrectfdanswers-APCOfd-fdAfdtechniquefdusedfdwithfdhystericalfdcallers



USfd-fdAfdtechniquefdthatfdshouldfdneverfdbefdused

ThefdacronymfdCYMBALSfdisfddesignedfdtofdassistfdwhenfdtaking:fd-fdcorrectfdanswers-Vehiclefddescriptions

Thefd911fdlinefdshouldfdbefdansweredfdwithfdthefdgreeting:fd-fdcorrectfdanswers-
"911,fdwherefdisfdyourfdemergency?"

T/F:fdThefdALIfdisfdthefdcallingfdparty'sfdtelephonefdnumberfdandfdthefdANIfdisfdthefdcallingfdparty'sfdaddressfdandfdd
ispatchfdinformation.fd-fdcorrectfdanswers-False

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