FGCU MAN 3025 Exam 1 – Schaffer Study
Guide.
Organization - answerA group of people who work together to achieve some specific purpose
management - answerintegrating the work of people through: (POLC) planning, organizing,
leading, controlling the organization's resources
primary challenges ...
decisional roles - answer✔entrepreneur, disturbance handler, resource allocator, negotiator
-use information to make decisions to solve problems or take advantage of opportunities
historical perspective - answer✔classical, behavioral, and quantitative
contemporary perspective - answer✔systems, contingency, and quality-management
classical viewpoint - answer✔emphasis on ways to manage work more efficiently
scientific management - answer✔emphasized the scientific study of work methods to improve
the productivity of individual workers
(Frederick W. Taylor)
principles of scientific management - answer✔1. Scientifically study each part of the task
2. Carefully select workers with the right abilities
3. Give workers the training and incentives to do the task
4. Use scientific principles to plan the work methods
time and motion studies - answer✔(Gilbreth) method to determine how long it takes and the
best way to perform a task
administrative management - answer✔Fayol & Weber
concerned with managing the total organization
bureaucracy - answer✔Weber believed it was a rational, efficient, ideal organization based off
principles of logic
behavioral viewpoint - answer✔emphasized the importance of understanding human behavior
and of motivating employees toward achievement
Hawthorne effect - answer✔Elton Mayo
employees worked harder if they received added attention, thought that managers cared about
their welfare and that supervisors paid special attention to them
early behaviorism - answer✔Mary Parker Follett
1. organizations should be operated as "communities"
2. conflicts should be resolved by having managers and workers talk over differences and find
solutions
3. the work process should be under control of workers with relevant knowledge
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