PHA 320 Pharmacy Communications Midterm Exam | Questions and Answers
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Course
PHA 320
Institution
PHA 320
PHA 320 Pharmacy Communications Midterm Exam | Questions and Answers What is patient-centered care? providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions What are the five dimensions ...
What is patient-centered care?
providing care that is respectful of and responsive to individual patient preferences,
needs, and values, and ensuring that patient values guide all clinical decisions
What are the five dimensions of patient centered care?
1. Understand all aspects of the patient's illness
2. Perceive all patients as a person
3. Foster an egalitarian relationship.
4. Build a therapeutic alliance
5. Develop self-awareness
What are the steps in the medication use process?
1. Patient perceives healthcare need
2. Patients interprets problem
3. Patient will either take action or not
4. If they take action, they will self-help, consult a nonmedical person, or contact
healthcare professional
5. Healthcare professional recommendation
6. Patient accepts or refuses
7. Patient monitors response
8. Follow up visit or no follow up
Describe medication centered care?
Simply telling the patient about the drug: side effects, dose, route, not giving any other
information.
What is task centered care?
Making sure you fill a prescription in a timely manner, disregarding the patient
experience.
What is practitioner centered care?
Patient is acted on by the practitioner based on what he or she thinks is the best course
of action. No patient interaction.
What are the patient-centered care pharmacist responsibilities?
Develop trusting relationships
Engage in open exchange of information
Involve patients in decision-making
Help patients reach therapeutic goals
THIS ALL EQUALS EFFECTIVE COMMUNICATION
What is the pharmacist's goal of patient-centered care communication process?
, make the understanding of the patient and you regarding the disease, illness
experience, and treatment goals as congruent as possible
Interpersonal skills are ___ oriented?
relational and process oriented
focus on the effect of communication of someone else
The process by which messages are generated and transmitted by one person, and
subsequently received and translated by another
Interpersonal communication
5 elements of interpersonal communication?
1. sender
2. message
3. barriers
4. receiver
5. feedback
What comprises a message?
verbal and non-verbal components (non-verbal components are much more important)
What comprises verbal components?
Thoughts, ideas, emotions and information
What comprises nonverbal components?
Emotions, attitudes, information. Can include tone, speed, inflection of voice.
Most important of the 5 elements of interpersonal communication?
feedback
*It ensures that the intended meaning of the message is understood
What is the receiver's job in communication?
Decodes the message based on past experiences and considers both the verbal and
nonverbal components.
Barriers to communication?
1. environmental - crowding, counter height, etc.
2. personal - stereotyping, language barriers
3. patient-related - perception of healthcare, pharmacist
4. administrative - time allowance, view of managers
Main concern during patient-communication?
patient safety
Communication that occurs in addition to spoken word?
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