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SCM 300 EXAM 2 ASU DAVILA
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SCM 300 EXAM 2 ASU DAVILA
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SCM 300 EXAM 2 ASU DAVILABrick-and-Mortar Business - Answers -a business that operates in a physical store
without an internet presence
Online or E-tailing - Answers -All products and services are sold to customers through
an online website. Example: Amazon.com
Brick and Clicks - Answers -Companies that use both a physical store and the Web to
sell their products and services.
Clicks and Calls - Answers -In addition to taking orders via the company website, some
companies will also offer sales via the phone. Examples: Lands' End and L.L. Bean
Omni-channel retailing - Answers -Retailers that are fully committed to engaging
customers via catalogs, phone calls, websites, email, internet chatrooms, social media
sites or mobile apps, and of course also in stores.
Retail sources of supply - Answers -manufacturers, wholesalers, drop shippers
drop shippers - Answers -An organization that ties manufactures and/or wholesalers
directly to consumers. They never posses the product, they just take orders to fulfill by
another party.
Chargebacks - Answers -effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses
Waiting line Service Facility - Answers -The area in which customers actually receive
service
Infinite population of customers - Answers -The number of possible customers that may
come into the store is very high (or unlimited). When a customer enters the system, the
odds of another entering the system are not impacted in any significant manner.
Finite Population of Customers - Answers -number of customers is limited
Balking - Answers -When a potential customer sees the line, but never joins the line
because they think it looks too long and/or too slow.
Reneging - Answers -When a customer joins the line, gets frustrated and leaves the line
λ - Answers -Lambda
Lambda - Answers -Number of customers arriving/unit of time
ex. 15 customers per hour
, μ - Answers -Mu
Mu - Answers -Number of customers helped/unit of time
ex. 24 customers per hour
ρ - Answers -Rho
ρ=λ/μ - Answers -Percentage of time worker is busy
n1=ρ[λ/(μ-λ)] - Answers -Average number of customers in the line
t l =ρ[1/(μ-λ) - Answers -Average amount of time a customer waits in the line
n s =λ/(μ-λ) - Answers -Average number of customers in the system
ρn=(1-ρ)ρ^n - Answers -Probability there are n customers in the system
Order size required=(Actual Demand)/(Proportion of Acceptable Product per Order) -
Answers -Shrinkage Calculation. Must be performed at every stage of the supply chain
in upstream direction (customer back to manufacturer)
Consumer demands 300 units. Retail store allows 2% theft shrinkage - Answers
-300/(1-.002)=300/.98=306.12 or 300/(100%-2%)=300/98%, always round up, in this
case 307
Inventory future= inventory present[(√warehouse future)/(√warehouse present)] -
Answers -Square Root Rule
bullwhip effect - Answers -the phenomenon in supply chains whereby ordering patterns
experience increasing variance as you proceed upstream in the chain
Causes of Bullwhip Effect - Answers -order batching, forward buying, rationing,
shortage gaming
Everyday Low Pricing (EDLP) - Answers -When suppliers resist the urge to have sales
promotions and instead offer their lowest prices each day, buyers do not see an
advantage to buying in bulk
vendor managed inventory system (VMI) - Answers -Buyers share inventory information
with suppliers. Suppliers in turn take on the responsibility of managing inventory levels
for buyer by placing deliveries
Push System - Answers -A system in which consumer demand is known and expected.
As a result a supply chain will preemptively buy materials, manufacture finished goods,
and even deliver them to a store or a picking and packing facility where consumers can
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