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TEST BANK MGMT 12th Edition Principles of Management by Chuck Williams Chapters 1 - 18, Complete
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TEST BANK MGMT 12th Edition Principles of Management by Chuck Williams Chapters 1 - 18, Complete
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TEST BANKMGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete
,TABLE OF CONTENTS m m m
Part I: INTRODUCTION TO MANAGEMENT.
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1. Management.
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2. The History of Management.
m m m m
3. Organizational Environments and Cultures.
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4. Ethics and Social Responsibility.
m m m m
Part II: PLANNING.
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5. Planning and Decision Making.
m m m m
6. Organizational Strategy.
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7. Innovation and Change.
m m m
8. Global Management.
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Part III: ORGANIZING.
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9. Designing Adaptive Organizations.
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10. Managing Teams.
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11. Managing Human Resource Systems.
m m m m
12. Managing Individuals and a Diverse Work Force.
m m m m m m m
Part IV: LEADING.
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13. Motivation.
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14. Leadership.
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15. Managing Communication.
m m
Part V: CONTROLLING.
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16. Control.
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17. Managing Information.
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18. Managing Service and Manufacturing Operations.
m m m m m
,Chapter 01_Management
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1.m_____mismdefinedmasmgettingmworkmdonemthroughmothers.
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a.m Orientation
m
b.mMarketing
m
c.m Management
m
d.mAccounting
ANS:mmc
2.mWhenmRuthmwasmhiredmbymGrahammServicesmInc.mtomheadmitsmcustomermservicemoperations,msh
emwasmtoldmthatmhermroleminvolvedmsupervisingmthemworkmofmhermemployeesmandmensuringmthatmth
eymdidmtheirmjobsmwell.mRuth'smjobmismrelatedmto:
m
a.m marketing.
m
b.mrecruitment.
m
c.m management.
m
d.mfinance.
ANS:mmc
3.mAtmTroystenmInc.,mamconstructionmcompany,mEdwin'smjobmresponsibilitiesmincludemmonitoringm
themworkmcarriedmoutmbymthemcompany'smsitemengineers.mHemismalsomresponsiblemformensuringmtha
tmallmthemengineersmaremprovidedmwithmamplemguidancemandmsupervisionmsomthatmtheymcanmperfor
mmallmthemassignedmtasksmtomthembestmofmtheirmability.mInmthemgivenmscenario,mEdwin'smjobmismrelat
edmtom_____.
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a.m accounting
, m
b.msales
m
c.m management
m
d.mproduction
ANS:mmc
4.mTrentmAutomobilesmInc.mwasmexpectingmamlargemshipmentmofmscrapmmetalmamweekmearlier.mAsmt
hemshipmentmdidmnotmarrivemonmtime,mthemsupplymmanagermatmTrentmAutomobilesmwasmforcedmtom
placemanothermordermformthemsamemquantitymofmscrapmmetalmfrommamlocalmmanufacturer.mAsmamresu
lt,mitsmcarmmanufacturingmprocessesmgotmdelayedmandmexpensesmincreased.mInmthismscenario,mTren
tmAutomobilesmismdemonstratingmamlackmofm_____.
m
a.m synergy
m
b.mdisintermediation
m
c.m automation
m
d.mefficiency
ANS:mmd
6.mTomreducemmanualmerrors,mDebronthmInc.,mammachinerymmanufacturingmcompany,mautomatedm
mostmofmitsmproductionmprocessesmusingmComputermNumericmControlm(CNC)mmachines.mThismred
ucedmthemlabormcost,mwastagemofmrawmmaterials,mandmrejectionmofmfinishedmgoodsmduemtomqualitymi
ssues.mInmthemcontextmofmmanagement,mthemautomationmofmproductionmprocessesmatmDebronthmIn
c.mexemplifiesm_____.
m
a.m synergy
m
b.mefficiency
m
c.m autonomy
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