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TEST BANK MGMT 12th Edition Principles of Management by Chuck Williams Chapters 1 - 18, Complete
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TEST BANKMGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete
,TABLE OF CONTENTS f f f
Part I: INTRODUCTION TO MANAGEMENT.
f f f f
1. Management.
f
2. The History of Management.
f f f f
3. Organizational Environments and Cultures.
f f f f
4. Ethics and Social Responsibility.
f f f f
Part II: PLANNING.
f f
5. Planning and Decision Making.
f f f f
6. Organizational Strategy.
f f
7. Innovation and Change.
f f f
8. Global Management.
f f
Part III: ORGANIZING.
f f
9. Designing Adaptive Organizations.
f f f
10. Managing Teams.
f f
11. Managing Human Resource Systems.
f f f f
12. Managing Individuals and a Diverse Work Force.
f f f f f f f
Part IV: LEADING.
f f
13. Motivation.
f
14. Leadership.
f
15. Managing Communication.
f f
Part V: CONTROLLING.
f f
16. Control.
f
17. Managing Information.
f f
18. Managing Service and Manufacturing Operations.
f f f f f
,Chapter 01_Management
f
1.f_____fisfdefinedfasfgettingfworkfdonefthroughfothers.
f
a.f Orientation
f
b.fMarketing
f
c.f Management
f
d.fAccounting
ANS:ffc
2.fWhenfRuthfwasfhiredfbyfGrahamfServicesfInc.ftofheadfitsfcustomerfservicefoperations,fshefwasftol
dfthatfherfrolefinvolvedfsupervisingfthefworkfoffherfemployeesfandfensuringfthatftheyfdidftheirfjobsf
well.fRuth'sfjobfisfrelatedfto:
f
a.f marketing.
f
b.frecruitment.
f
c.f management.
f
d.ffinance.
ANS:ffc
3.fAtfTroystenfInc.,fafconstructionfcompany,fEdwin'sfjobfresponsibilitiesfincludefmonitoringfthefwo
rkfcarriedfoutfbyfthefcompany'sfsitefengineers.fHefisfalsofresponsiblefforfensuringfthatfallfthefengine
ersfarefprovidedfwithfamplefguidancefandfsupervisionfsofthatftheyfcanfperformfallfthefassignedftasksf
tofthefbestfofftheirfability.fInfthefgivenfscenario,fEdwin'sfjobfisfrelatedftof_____.
f
a.f accounting
f
b.fsales
, f
c.f management
f
d.fproduction
ANS:ffc
4.fTrentfAutomobilesfInc.fwasfexpectingfaflargefshipmentfoffscrapfmetalfafweekfearlier.fAsfthefship
mentfdidfnotfarrivefonftime,fthefsupplyfmanagerfatfTrentfAutomobilesfwasfforcedftofplacefanotherfo
rderfforfthefsamefquantityfoffscrapfmetalffromfaflocalfmanufacturer.fAsfafresult,fitsfcarfmanufacturin
gfprocessesfgotfdelayedfandfexpensesfincreased.fInfthisfscenario,fTrentfAutomobilesfisfdemonstrati
ngfaflackfoff_____.
f
a.f synergy
f
b.fdisintermediation
f
c.f automation
f
d.fefficiency
ANS:ffd
6.fTofreducefmanualferrors,fDebronthfInc.,fafmachineryfmanufacturingfcompany,fautomatedfmostfo
ffitsfproductionfprocessesfusingfComputerfNumericfControlf(CNC)fmachines.fThisfreducedftheflabo
rfcost,fwastagefoffrawfmaterials,fandfrejectionfofffinishedfgoodsfdueftofqualityfissues.fInfthefcontextfo
ffmanagement,fthefautomationfoffproductionfprocessesfatfDebronthfInc.fexemplifiesf_____.
f
a.f synergy
f
b.fefficiency
f
c.f autonomy
f
d.fcontingency
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