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Samenvatting - Digital Skills (2e jaar KMO-management)
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Hele samenvatting van digital skills, KMO management, Arteveldehogeschool () met notities
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Digital skillsInhoudsopgave
1 Introductie OLOD.................................................................................................................................4
1.1 Vanwaar dit opleidingsonderdeel.................................................................................................4
2 Een website bouwen met een CMS.....................................................................................................5
2.1 Bouwstenen..................................................................................................................................5
2.2 CMS..............................................................................................................................................8
2.3 ICT vendor evolueren..................................................................................................................10
3 Website usability...............................................................................................................................11
3.1 Website best practice.................................................................................................................11
4 AI prompt writing..............................................................................................................................16
4.1 Prompt best practices.................................................................................................................16
4.2 Create promt Engineering...........................................................................................................20
4.3 Prompts voor generatieve beeld AI.............................................................................................21
5 Visualisatietechnieken: Een business process....................................................................................23
5.1 Symbolen....................................................................................................................................23
5.2 Activiteiten & trancities..............................................................................................................24
5.3 Begin en einde............................................................................................................................24
5.4 Pauseren (Guard)........................................................................................................................24
5.5 Soorten flow...............................................................................................................................24
5.6 Keuze maken...............................................................................................................................25
5.7 Iteratie........................................................................................................................................25
5.8 Parallellisme................................................................................................................................25
6 Visualisatietechnieken: Infographics..................................................................................................26
6.1 Wat is een infographic?..............................................................................................................26
7 Het business ICT Landschap...............................................................................................................27
7.1 ICT lagen.....................................................................................................................................27
7.2 Hardware....................................................................................................................................28
7.3 Datacenter..................................................................................................................................30
7.4 Operating systeem......................................................................................................................30
7.5 Middleware.................................................................................................................................31
7.6 Toepassingen..............................................................................................................................31
7.7 System monitoring & management............................................................................................32
8 Cloud Computing (zeker vraag)..........................................................................................................32
8.1 Wat is cloud computing..............................................................................................................32
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, 8.2 Soorten cloud computing diensten.............................................................................................33
8.3 Waarom cloud?...........................................................................................................................34
8.4 Toepassingsdomeinen.................................................................................................................35
9 Samenwerken....................................................................................................................................35
9.1 Mail & collaboratie inrichten......................................................................................................35
10 Cybersecurity in een businessomgeving..........................................................................................35
10.1 Cyber bedreigingen...................................................................................................................35
10.2 Security noodsloep...................................................................................................................38
10.3 Backup, synchronisatie en archief.............................................................................................40
11 Cyber ethics en regelgeving in de EU...............................................................................................41
11.1 GDPR.........................................................................................................................................41
11.2 EU regelgeving: Digital Services Act (DSA)................................................................................42
11.3 EU regelgeving AI......................................................................................................................42
12 Business toepassingen verkennen...................................................................................................43
12.1 CRM by Odoo............................................................................................................................43
13 Service management & Webcare.....................................................................................................43
13.1 ITIL processen...........................................................................................................................43
14 Analytics..........................................................................................................................................45
14.1 Google analystics......................................................................................................................45
14.2 G4A Google Merchandise Store................................................................................................45
15 Big Data...........................................................................................................................................46
15.1 Inleiding Big data......................................................................................................................46
15.2 Wat is big data..........................................................................................................................46
15.3 Big data in business...................................................................................................................47
15.4 Voorbij de Hype........................................................................................................................48
15.5 Toepassingsvoorbeelden...........................................................................................................48
16 Business Intelligence........................................................................................................................50
16.1 Business intelligence.................................................................................................................50
16.2 Data warehouse........................................................................................................................50
17 AI en de 4e industriële revolutie......................................................................................................50
17.1 Wat?.........................................................................................................................................50
17.2 Turning test...............................................................................................................................51
17.3 Werkgelegenheid......................................................................................................................51
17.4 Hoe werkt AI.............................................................................................................................52
17.5 Spervised vs unsupervised vs reinforcement learning..............................................................52
17.6 Deep learning...........................................................................................................................53
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,18 Internet of Things............................................................................................................................54
18.1 Digital twins..............................................................................................................................54
18.2 Key concepts.............................................................................................................................54
18.3 Toepassingen............................................................................................................................54
19 Projecten ?.......................................................................................................................................55
19.1 Ontstaan...................................................................................................................................55
19.2 Definitie....................................................................................................................................55
19.3 Voldoen aan..............................................................................................................................56
19.4 Zijn niet…..................................................................................................................................56
19.5 Beheersen.................................................................................................................................56
20 Mislukken!.......................................................................................................................................57
20.1 Waarom projecten mislukken...................................................................................................57
21 Projectmatig werken........................................................................................................................58
21.1 6 stappen..................................................................................................................................58
21.1.1 Initiatiefase........................................................................................................................58
21.1.2 Definitiefase.......................................................................................................................58
21.1.3 Ontwerpfase......................................................................................................................59
21.1.4 Voorbereidingsfase............................................................................................................60
21.1.5 Realisatiefase.....................................................................................................................60
21.1.6 Nazorg................................................................................................................................60
22 Projectteam organisatie...................................................................................................................61
23 GanttProject....................................................................................................................................62
23.1 Project Planning software.........................................................................................................62
23.2 Project aanmaken.....................................................................................................................62
23.3 Work Breakdown Structure.......................................................................................................62
23.4 Afhankelijkheden......................................................................................................................62
23.5 Resources..................................................................................................................................63
23.6 Project controle........................................................................................................................63
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, 1 Introductie OLOD
1.1 Vanwaar dit opleidingsonderdeel
Toenemende snelheid van verandering en disruptieve innovatie
o Bv. spelletje Pokemon Go (bereikte in 19 dagen 50 miljoen gebruikers)
ondenkbaar in 20e eeuw
Disruptieve innovatie: vorm van innovatie die nieuwe markten en waardeketens doet
ontstaan die uiteindelijk bestaande marketn en waardeketens verstoren waardoor
vooraanstaande bedrijven, producten en diensten weggedrukt kunnen worden
Dankzij ICT mogelijk geworden
“Information age”
Voorbeelden:
AI
Blockchain
3D printing
Autonome voertuigen
Data science en big data
Dubbeleffect
o Combinatie disruptieve innovatie en snelheid van verandering veroorzaken dubbel zo
krachtige schokgolf
Impact bedrijf
o Impact technische evolutie vaak groter dan impact evoluties in het verleden (bv. AI)
Agile
o Adapt en Adopt: snel aanpassen aan wijzigende product en dienstenomgeving, en
die nieuwe technologie of trend zelf nuttig aanwenden om je competitiever te
maken tov concurrenten
o Het kan snel afgelopen zijn met je bedrijf omdat je markt plots verdwijnt. Vaak
hebben ze het niet zien aankomen dat nieuwe technologie, vaak in ander domein,
hun markt wegkaapt.
Bv. record shop dat DVD’s verkoopt aan 30€ neemt het op tegen Netflix die online 10€/maand
onbeperkt aanbied
Bv. boekenwinkel neemt het op tegen e-books
o Enige wat je kan doen: zorgen dat jij het meest agile bedrijf bent
Rol ICT voor disruptie en verandering
o ICT oplossingen worden de “enabler” van:
Nieuwe businessmodellen mogelijk
E-commerce versnelt zijn groei
Mobile first
Het nieuwe werken
ICT / Legacy ICT
Bedrijfsvoering veranderingen
o Wat bereiken?
o Agile entrepreneur worden die oog heeft voor tijdig beslissen tot gepaste disruptieve
innovatie om nieuwe diensten, businessmodellen… te betreden en de werking van je
bedrijf te transformeren
ICT = kern tot dit alles, juiste strategische ICT beslissingen kunnen nemen
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