Organizational Behavior - answer-interdisciplinary field dedicated to understanding & managing people at work
Contingency Approach - answer-using OB concepts & tools as situationally appropriate, over come common sense
Hard Skills - answer-technical expertise & knowledge to do a task or funct...
Motivation - answer-psychological process underlie the direction, intensity, and
persistence of behavior or thought
Extrinsic Motivation - answer-people motivated by external awards
, Ex: recognition, money, promotion, grades
Intrinsic Motivation - answer-people motivated by positive internal feelings
Ex: sense of achievement, curiosity, interest, pride
Why Motivation is Important - answer-causes employees to:
-join the organization
-stay with organization
-be engaged at work
-perform OCB's
-help others
Content Theories - answer-motivational theories focusing on identifying internal factors
McGregors X & Y Theory - answer-Theory X: pessimistic view of employees,
employees don't like work
Theory Y: positive set of assumptions about employees, they are self-engaged and
committed to work
Maslow's Need Hierarchy Theory - answer-motivation by 5 basic needs: psychological,
safety, love, esteem, & self- actualization
Process Theories - answer-motivational theories that describe how various person &
environment factors affect motivation
Equity Theory - answer-model of motivation that explains how people strive for fairness
& justice in social exchanges or give-and-take relationships
Expectancy Theory - answer-people are motivated to behave in ways that produce
desired combinations followed by a particular performance level
Job Design - answer-set of activities that involve alteration of specific jobs with intent of
improving the quality of employee job experience & productivity
Job Rotation - answer-moving employees from one specialized job to another
Group - answer-two or more freely interacting individuals that share norms, goals, and
a common interest
Formal Groups - answer-assigned to accomplish a specific goal
Informal Groups - answer-members' purpose is friendship or common interest
Roles - answer-set of expected behaviors
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