IHOP Server Position
Test Exam Questions Reviewed
And Revised With Correct Answers
Already Passed!!
1) If a guest mentions any concerns as they leave: - ANSWER
Address their concerns using the BLAST method
2) Always wash your hands for at least _________. -
ANSWER 20 Seconds
3) A great way to be successful with suggestive selling is to: -
ANSWER Know the menu firsthand
4) What is the platinum rule of guest service - ANSWER
treat guests as they want to be treated
, 5) Surveys reveal that guests have three basic expectations
about the way want to be treated in our restaurant. -
ANSWER be there for me, listen to me, treat me nicely
6) In general there are three type of guest - ANSWER
fast friendly exact
7) When giving their order a guest tells you id like a cheese
burger well done tomato on the side bun toasted with no
butter and fries extra crispy this guest is - ANSWER
exact
8) When seating a guest the guest strikes up a conversation
with the hostess about how many years they have been
coming to this ihop and all the great memories they have
here. the guest is - ANSWER friendly
9) While waiting in the lobby to be seated a guest repeatedly
asks when their table will be ready this guest is - ANSWER
fast
10) Define the last process for resolving a guest concern -
ANSWER listen apologize solve thank
Test Exam Questions Reviewed
And Revised With Correct Answers
Already Passed!!
1) If a guest mentions any concerns as they leave: - ANSWER
Address their concerns using the BLAST method
2) Always wash your hands for at least _________. -
ANSWER 20 Seconds
3) A great way to be successful with suggestive selling is to: -
ANSWER Know the menu firsthand
4) What is the platinum rule of guest service - ANSWER
treat guests as they want to be treated
, 5) Surveys reveal that guests have three basic expectations
about the way want to be treated in our restaurant. -
ANSWER be there for me, listen to me, treat me nicely
6) In general there are three type of guest - ANSWER
fast friendly exact
7) When giving their order a guest tells you id like a cheese
burger well done tomato on the side bun toasted with no
butter and fries extra crispy this guest is - ANSWER
exact
8) When seating a guest the guest strikes up a conversation
with the hostess about how many years they have been
coming to this ihop and all the great memories they have
here. the guest is - ANSWER friendly
9) While waiting in the lobby to be seated a guest repeatedly
asks when their table will be ready this guest is - ANSWER
fast
10) Define the last process for resolving a guest concern -
ANSWER listen apologize solve thank
