CPHQ PRACTICE EXAM
CPHQ PRACTICE EXAM WITH GUARANTEED ACCURATE ANSWERS |VERIFIED
1. Which of the following is the best definition of "vision" in regard to
creating an organizational vision
statement?
a. The ability to see the future
b. An ideal future state
c. A realistic action plan for
future performance
d. An outline of future
organizational purpose. - ACCURATE ANSWERS✔✔ 1. B: In the
creation of an organizational vision statement, vision is a description—
realistic or not—of an ideal future state. This description of an ideal
future state gives shape to the goals of an organization. A vision
statement does not involve detailed descriptions about the specific
actions necessary for bringing the vision to fruition.
,2. A patient care team is in disagreement over new admissions
procedures. What decision-making model should management use?
a. Decision criteria
b. Consensus
c. Invocation
d. Tenure influence. - ACCURATE ANSWERS✔✔ 2. A: Decision
criteria is a decision-making model that explores all options equally
and gives unorthodox or unpopular options a fair chance, even when
they are under
dispute. Consensus is not the best choice because this approach often
reduces
decisions to options that everyone likes and discounts the unorthodox or
unpopular options that could be appropriate and viable.
3. St. Josephʼs Hospital was recently ranked last in the region in the area
of efficiency in transferring patients to inpatient beds. When working on
process improvements,
what type of data is likely to prove most helpful?
a. Internal data
b. Historical data
c. Quality control data
d. Comparative data. - ACCURATE ANSWERS✔✔ 3. D: Comparative
data would prove most helpful in improving the processes at St.
Josephʼs Hospital. By comparing their data and processes with those of
higher
,ranked medical facilities, process improvement solutions could be
derived. A and B are incorrect because internal data, whether historical
or contemporary, will not help identify the reasons for the last place
ranking and will not help improve processes. C is wrong because quality
control data is another internal measure that will only compare the
existing processes with established internal standards.
4. Which of the following is a structure designed to help
facilitate team or group pursuit of specific goals and objectives?
a. Management
b. Organization
c. Intelligent design
d. Delegation. - ACCURATE ANSWERS✔✔ 4. B: An organization is a
structure that is designed to bring a group together for the pursuit of
specific goals and objectives. While management and delegation are
both important, they are not central to the unification of a team or group
for goal
pursuit. They are aspects of the structure, but not the structure itself.
5. Mrs. Jones waits more than an hour past her scheduled appointment
time. She finally
leaves in a huff, calling the doctorʼs office a joke and saying she has
better things to do. Mrs. Jonesʼ perception of quality in this instance is
based on...
a. Medical care.
b. Statistical anomalies.
, c. Provider norms.
d. Patient care. - ACCURATE ANSWERS✔✔ 5. D: Mrs. Jonesʼ
evaluation of
the medical office was based
entirely on her patient
care experience, not the
actual quality of the office or
staff.
6. If managers fail to make
organizational decisions
consciously, what generally
serves
as the basis for outcomes?
a. Circumstances
b. Organizational policy
c. Statistical norms
d. Federal regulations. - ACCURATE ANSWERS✔✔ 6. A: When
managers do not make conscious organizational decisions, those
decisions
are made by default according to circumstances. Decision making
becomes
reactive instead of pro-active, and more and more resources are devoted
to managing current problems which could have been prevented, instead
CPHQ PRACTICE EXAM WITH GUARANTEED ACCURATE ANSWERS |VERIFIED
1. Which of the following is the best definition of "vision" in regard to
creating an organizational vision
statement?
a. The ability to see the future
b. An ideal future state
c. A realistic action plan for
future performance
d. An outline of future
organizational purpose. - ACCURATE ANSWERS✔✔ 1. B: In the
creation of an organizational vision statement, vision is a description—
realistic or not—of an ideal future state. This description of an ideal
future state gives shape to the goals of an organization. A vision
statement does not involve detailed descriptions about the specific
actions necessary for bringing the vision to fruition.
,2. A patient care team is in disagreement over new admissions
procedures. What decision-making model should management use?
a. Decision criteria
b. Consensus
c. Invocation
d. Tenure influence. - ACCURATE ANSWERS✔✔ 2. A: Decision
criteria is a decision-making model that explores all options equally
and gives unorthodox or unpopular options a fair chance, even when
they are under
dispute. Consensus is not the best choice because this approach often
reduces
decisions to options that everyone likes and discounts the unorthodox or
unpopular options that could be appropriate and viable.
3. St. Josephʼs Hospital was recently ranked last in the region in the area
of efficiency in transferring patients to inpatient beds. When working on
process improvements,
what type of data is likely to prove most helpful?
a. Internal data
b. Historical data
c. Quality control data
d. Comparative data. - ACCURATE ANSWERS✔✔ 3. D: Comparative
data would prove most helpful in improving the processes at St.
Josephʼs Hospital. By comparing their data and processes with those of
higher
,ranked medical facilities, process improvement solutions could be
derived. A and B are incorrect because internal data, whether historical
or contemporary, will not help identify the reasons for the last place
ranking and will not help improve processes. C is wrong because quality
control data is another internal measure that will only compare the
existing processes with established internal standards.
4. Which of the following is a structure designed to help
facilitate team or group pursuit of specific goals and objectives?
a. Management
b. Organization
c. Intelligent design
d. Delegation. - ACCURATE ANSWERS✔✔ 4. B: An organization is a
structure that is designed to bring a group together for the pursuit of
specific goals and objectives. While management and delegation are
both important, they are not central to the unification of a team or group
for goal
pursuit. They are aspects of the structure, but not the structure itself.
5. Mrs. Jones waits more than an hour past her scheduled appointment
time. She finally
leaves in a huff, calling the doctorʼs office a joke and saying she has
better things to do. Mrs. Jonesʼ perception of quality in this instance is
based on...
a. Medical care.
b. Statistical anomalies.
, c. Provider norms.
d. Patient care. - ACCURATE ANSWERS✔✔ 5. D: Mrs. Jonesʼ
evaluation of
the medical office was based
entirely on her patient
care experience, not the
actual quality of the office or
staff.
6. If managers fail to make
organizational decisions
consciously, what generally
serves
as the basis for outcomes?
a. Circumstances
b. Organizational policy
c. Statistical norms
d. Federal regulations. - ACCURATE ANSWERS✔✔ 6. A: When
managers do not make conscious organizational decisions, those
decisions
are made by default according to circumstances. Decision making
becomes
reactive instead of pro-active, and more and more resources are devoted
to managing current problems which could have been prevented, instead
