Salesforce Admin Certification Exam
Questions and Answers
Where should a System Administrator specify the number of search results displayed
per object?
A. User Interface Setup Settings
B. Object's Search Layouts
C. Search Settings
D. Object's Settings - Correct Answers -B
What can a System Administrator specify in the Company Information page?
A. Organization Name, Default Time Zone, Default Language
B. Primary Contact, Chatter Settings, Set Domains
C. Fiscal Year, Password Policies, Default Time Zone
D. Business Hours, Translation Settings, Corporate Currency - Correct Answers -A
When creating a new user in a production Salesforce org, which two requirements
should a System Administrator consider?
Choose 2 answers
A. Usernames must include the company's email domain.
B. Usenames must be unique across all production Salesforce orgs
C. Usernames must be in the form of an email address
D. Usernames must be the same as the user's email address - Correct Answers -BC
What should a System Administrator do to assign a Service Cloud Console license to a
user?
,A. Enable Service Cloud User on the user record detail page.
B. Clone the Sample Console and assign it to the user.
C. Enable Service Console in Support Settings.
D. Create a new Permission Set License Assignment. - Correct Answers -A
What are two reasons a user cannot be deactivated?
Choose 2 answers
A. The user account is frozen.
B. The user is the Owner of open Opportunities.
C. The user is a Customer Community Administrator.
D. The user is the recipient of Workflow Emall Alerts. - Correct Answers -CD
What is a benefit of entering Trusted IP Ranges in the Network Access section?
A. AppExchange packages can communicate with an external site .
B. Users that log in within the network will not be required to verify their identity.
C. All attempts to log in from outside the network will be denied .
D. Users are unable to log in through the API on networks not marked as trusted. -
Correct Answers -B
How can a System Administrator discover who added a field to the account page
layout?
A. Run an Account History report.
B. Download the Setup Audit Trail.
C. Create a poll in the Admin Chatter group.
D. Review the Account Last Modified By field. - Correct Answers -B
Universal Containers uses a private sharing model for Cases. Each product line has
several product specialists who want to have visibility to all Cases involving their
product line How should the System Administrator meet this requirement?
, A. Add the product specialists to the Account Team for each Account that has
purchased a product from the product line
B. Change the Org-Wide Default for Cases to Controlled By Parent and add product
specialists to Account Teams.
c. Create a pre-defined Case Team for each group of product specialists and assign the
team using Case Assignment Rules.
D. Create an owner-based Case Sharing Rule to share corresponding Cases with the
product specialist role. - Correct Answers -C
Universal Containers uses a custom object within the product development team.
Product development, executives, and System Administrators should be the only users
with access to records of this object. Product development needs read/write access to
all the records within the object, while the executives should only be able to view the
records. How can the System Administrator configure the security model to meet these
requirements?
A. Set the Organization-Wide Defaults for the custom object to Private; give the Product
Development Profile Modify All for the object; give the Executive Profile View All access.
B. Set the Organization-Wide Defaults for the custom object to Public Read Write; Glve
the Product Development Profile Read, Create, Edit permissions; give the Executive
Profile Read Only permissions for that object.
c . Set the Organization - wide Defaults for the custom object to Private : add the
Executi - Correct Answers -A
Universal Containers uses a hybrid sharing model where Accounts and Contacts are
Read Only and Opportunities and Cases are Private. Account Executives (AE) own all
the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by
support reps. How should the System Administrator ensure the AEs can edit all the
Contacts associated with their Accounts, no matter who owns the Contact?
A. Create a read/write Sharing Rule to share all related Contacts with the Account
owner.
B. Use the Mass Transfer Tool to transfer ownership of all Contacts to the AES .
C. Select the edit all associated contacts option for the AE Role in the Role Hierarchy
D. Account owner privileges give the AE edit access to all related records by default. -
Correct Answers -D
Questions and Answers
Where should a System Administrator specify the number of search results displayed
per object?
A. User Interface Setup Settings
B. Object's Search Layouts
C. Search Settings
D. Object's Settings - Correct Answers -B
What can a System Administrator specify in the Company Information page?
A. Organization Name, Default Time Zone, Default Language
B. Primary Contact, Chatter Settings, Set Domains
C. Fiscal Year, Password Policies, Default Time Zone
D. Business Hours, Translation Settings, Corporate Currency - Correct Answers -A
When creating a new user in a production Salesforce org, which two requirements
should a System Administrator consider?
Choose 2 answers
A. Usernames must include the company's email domain.
B. Usenames must be unique across all production Salesforce orgs
C. Usernames must be in the form of an email address
D. Usernames must be the same as the user's email address - Correct Answers -BC
What should a System Administrator do to assign a Service Cloud Console license to a
user?
,A. Enable Service Cloud User on the user record detail page.
B. Clone the Sample Console and assign it to the user.
C. Enable Service Console in Support Settings.
D. Create a new Permission Set License Assignment. - Correct Answers -A
What are two reasons a user cannot be deactivated?
Choose 2 answers
A. The user account is frozen.
B. The user is the Owner of open Opportunities.
C. The user is a Customer Community Administrator.
D. The user is the recipient of Workflow Emall Alerts. - Correct Answers -CD
What is a benefit of entering Trusted IP Ranges in the Network Access section?
A. AppExchange packages can communicate with an external site .
B. Users that log in within the network will not be required to verify their identity.
C. All attempts to log in from outside the network will be denied .
D. Users are unable to log in through the API on networks not marked as trusted. -
Correct Answers -B
How can a System Administrator discover who added a field to the account page
layout?
A. Run an Account History report.
B. Download the Setup Audit Trail.
C. Create a poll in the Admin Chatter group.
D. Review the Account Last Modified By field. - Correct Answers -B
Universal Containers uses a private sharing model for Cases. Each product line has
several product specialists who want to have visibility to all Cases involving their
product line How should the System Administrator meet this requirement?
, A. Add the product specialists to the Account Team for each Account that has
purchased a product from the product line
B. Change the Org-Wide Default for Cases to Controlled By Parent and add product
specialists to Account Teams.
c. Create a pre-defined Case Team for each group of product specialists and assign the
team using Case Assignment Rules.
D. Create an owner-based Case Sharing Rule to share corresponding Cases with the
product specialist role. - Correct Answers -C
Universal Containers uses a custom object within the product development team.
Product development, executives, and System Administrators should be the only users
with access to records of this object. Product development needs read/write access to
all the records within the object, while the executives should only be able to view the
records. How can the System Administrator configure the security model to meet these
requirements?
A. Set the Organization-Wide Defaults for the custom object to Private; give the Product
Development Profile Modify All for the object; give the Executive Profile View All access.
B. Set the Organization-Wide Defaults for the custom object to Public Read Write; Glve
the Product Development Profile Read, Create, Edit permissions; give the Executive
Profile Read Only permissions for that object.
c . Set the Organization - wide Defaults for the custom object to Private : add the
Executi - Correct Answers -A
Universal Containers uses a hybrid sharing model where Accounts and Contacts are
Read Only and Opportunities and Cases are Private. Account Executives (AE) own all
the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by
support reps. How should the System Administrator ensure the AEs can edit all the
Contacts associated with their Accounts, no matter who owns the Contact?
A. Create a read/write Sharing Rule to share all related Contacts with the Account
owner.
B. Use the Mass Transfer Tool to transfer ownership of all Contacts to the AES .
C. Select the edit all associated contacts option for the AE Role in the Role Hierarchy
D. Account owner privileges give the AE edit access to all related records by default. -
Correct Answers -D
