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Salesforce Administrator Certification Exam Questions and Answers
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Salesforce Administrator Certification Exam Questions and Answers
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Salesforce Administrator CertificationExam Questions and Answers
Which report should a System Administrator use to display the number of Contacts
related to an Account?
A. Tabular report with a report formula
B. Summary report with a report formula
C. Tabular report with a Roll-up Summary Account field
D. Summary report with a Roll-up Summary Account field - Correct Answers -B.
Summary report with a report formula
Correct. Write summary formulas to evaluate a report's group subtotals and grand
totals.
Ursa Major Solar is looking into backup methods.
Which set of small and large data backup methods are available in native Salesforce?
A. Data Loader Exports, Mass Exports, and Weekly Data Export Service
B. Report Exports, Dashboard Exports, and Weekly Data Export Service
C. Data Loader Exports, Report Exports, and Weekly Data Export Service
D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports -
Correct Answers -C. Data Loader Exports, Report Exports, and Weekly Data Export
Service
Correct. Data can be backed up via Data Loader Exports, Report Exports, and Weekly
Data Export Service.
The Sales Operations team notices an increase in Opportunities without Products.
Which configuration change should the System Administrator make to help Sales Reps
remember to add Products to every Opportunity?
A. Create a Workflow Rule on the Opportunity object to add a default Product to
Opportunities with no Products.
B. Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.
C. Create a related list to enable the user to view the related products.
D. Enable the Opportunity setting to prompt users to add products to opportunities. -
Correct Answers -D. Enable the Opportunity setting to prompt users to add products to
opportunities.
, Correct. Prompting users to add products to opportunities allows sales to easliy add
products.
Universal Containers uses an Auto-numbering system to uniquely identify each support
request. They want customers to know this number as soon as possible.
Which two features should the System Administrator implement to allow customers
have quick access to this information?
Choose 2 options.
A. Self-service Portal
B. Case Feed Layout Actions
C. Case Comment Notifications
D. Auto-response Rules - Correct Answers -A. Self-service Portal
Correct. A self-service portal provides an online support channel for your customers -
allowing them to resolve their inquiries without contacting a customer service
representative.
D. Auto-response Rules
Correct. Auto-response rules let you automatically send email responses for case
submissions based on the record's attributes.
Universal Containers utilizes a private sharing model for Accounts, Contacts, and
Opportunities. When account owners are on vacation, a back-up sales rep needs
access to all Accounts with the rating of Hot.
How should the System Administrator give the back-up sales rep access to Hot
Accounts?
A. Create a criteria-based sharing rule to share all Hot Accounts with the user in the
back-up rep account field.
B. Use a workflow rule to change ownership for all the Hot Accounts where the owner's
On Vacation field is checked.
C. Create a criteria-based sharing rule to share all Hot Accounts with all the users in the
back-up rep's public group.
D. Instruct the Hot Account owner to manually share the Accounts with the back-up rep
before leaving on vacation. - Correct Answers -D. Instruct the Hot Account owner to
manually share the Accounts with the back-up rep before leaving on vacation.
Correct. Allow the user to manually share records.
What are two reasons a user cannot be deactivated?
Choose 2 options.
A. The user account is frozen.
B. The user is the Owner of open Opportunities.
C. The user is the recipient of Workflow Email Alerts.
D. The user is a Customer Community Administrator. - Correct Answers -C. The user is
the recipient of Workflow Email Alerts.
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