HCM 450 Final Exam Questions & Answers 2024/2025
What group acts on the behalf of consumers to keep healthcare costs down? - ANSWERSInsurance industry
The healthcare quality Triple Aim framework was developed by the National Academy of Medicine.
True
False - ANSWERSFalse
What organi...
What group acts on the behalf of consumers to keep healthcare costs down? - ANSWERSInsurance
industry
The healthcare quality Triple Aim framework was developed by the National Academy of Medicine.
True
False - ANSWERSFalse
What organization published Crossing the Quality Chasm: A New Health System for the 21st Century? -
ANSWERSInstitute of Medicine
When desired results are achieved with minimal expenditure of resources, the healthcare services are
most accurately described as what? - ANSWERSCost-effective
Healthcare quality can never be achieved without reliability.
True
False - ANSWERSTrue
Which of the following best describes a reliable healthcare service? - ANSWERSOne that consistently
performs as intended
Which of the following is one of the three broad aims of the National Quality Strategy? -
ANSWERSAffordable care
Which of the following healthcare dimensions was NOT mentioned by the Committee on Quality of
Health Care in America as an area that needed improvement? - ANSWERSConvenience
, Doctors often practice defensive medicine for the purpose of avoiding malpractice liability.
True
False - ANSWERSTrue
Which of the following is one aspect of the definition of healthcare quality? - ANSWERSConsistent with
current professional knowledge
What are the three primary quality management activities? - ANSWERSMeasurement, assessment, and
improvement
Who is considered the father of statistical quality control? - ANSWERSWalter Shewhart
What quality program is managed by the National Institute of Standards and Technology in the US
Commerce Department? - ANSWERSBaldrige National Quality Program
What organization sponsored the first program to improve quality in US hospitals? - ANSWERSAmerican
College of Surgeons
What is one of the core values found in the Baldrige healthcare criteria for performance excellence? -
ANSWERSManagement by fact
What activity is done to achieve compliance with minimum quality standards in a healthcare
organization? - ANSWERSQuality assurance
The Medicare program's quality management requirements for healthcare facilities are found in what
regulations? - ANSWERSConditions of Participation
Until the 1970s, healthcare quality activities were primarily based on which management system? -
ANSWERSPre-Industrial Revolution craft model
What factors unique to healthcare delivery inhibit adoption of some industrial quality improvement
techniques? - ANSWERSVariable conditions and behaviors of patients
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