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Salesforce Administrator Certification Exam Questions Correct Answers Current Update (A Pass)
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Salesforce Administrator Certification Exam Questions Correct Answers Current Update (A Pass) Which feature allows a user to group campaigns within a specific marketing program or initiative? - campaign hierarchy - campaign lists - campaign members - campaign influence - Answers -- campaig...

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  • September 19, 2024
  • 31
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • Salesforce Administrator
  • Salesforce Administrator

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Salesforce Administrator Certification Exam
Questions Correct Answers Current Update
(A Pass)
Which feature allows a user to group campaigns within a specific marketing program or
initiative?
- campaign hierarchy
- campaign lists
- campaign members
- campaign influence - Answers -- campaign hierarchy

Which dashboard component can display data from the summary rows of reports?
- gauge
- table
- chart
- metric - Answers -- table
- chart

Which setting can a system administrator enable in the user interface? Pick 2.
- customizable recent tags
- chatter messenger for specific users
- printable list views
- related list hover links - Answers -- printable list views
- related list hover links

A sales user at Universal Container has updated the opportunity stage for an
opportunity in the pipeline. What may be updated as a result of the stage change?
Choose 2 answers.
- sales quota
- account rating
- forecast category
- probability - Answers -- forecast category
- probability

What is a method for adding content to Salesforce CRM Content? Choose 2 answers.
- attachments
- chatter files
- libraries
- documents - Answers -- libraries
- documents (iffy)

Universal Container uses web-to-case to convert support requests submitted through its
website into cases. The support team would like Salesforce to automatically send an
email containing password reset instructions to the customer when the case subject

,contains the words "forgot" and "password." What does the admin need to configure to
meet this requirement?
- support settings
- auto-response rule
- validation rule
- email-to-case - Answers -- auto-response rule

A sales executive at Universal Containers wants to be notified whenever high-value
opportunities are created for hot accounts. How should an admin meet this
requirement?
- create the workflow rule on opportunity object
- create an escalation rule based on the opportunity amount
- create an auto-response rule based on the opportunity amount
- create a validation rule that evaluates the account rating - Answers -- create the
workflow rule on opportunity object

The sales team at Universal Container wants an easy solution to gather customer
requirements and share presentations with their customers. What should an admin do
to help the sales team achieve this goal? Choose 2 answers.
- add customers to private chatter groups
- use chatter files to share presentations
- add customers to libraries
- create opportunity teams for customers - Answers -- add customers to private chatter
groups
- use chatter files to share presentations

Which statement about sharing rules is true? Choose 2 answers.
- sharing rules open up access of records
- sharing rules are required in public read/write organizations
- sharing rules grant delete access to records
- sharing rules grant record access to roles and public groups - Answers -- sharing rules
open up access of records
- sharing rules grant record access to roles and public groups

What must an admin do when creating a record type?
- set the field level security for the record type
- create a new page layout for the record type
- assign the record type to the appropriate profiles
- add the record type to the required user records - Answers -- assign the record type to
the appropriate profiles

What is the purpose of the AppExchange? Choose 2 answers.
- customers can share and install apps published by Salesforce partners
- support users can install the Service Cloud console custom app
- partners can download accounts and contacts to collaborate on sales deals

,- admins can download and customize pre-built dashboards and reports - Answers --
customers can share and install apps published by Salesforce partners
- admins can download and customize pre-built dashboards and reports

What is a capability of Salesforce Knowledge? Choose 2 answers.
- Knowledge allows an organization to share articles with partner portal users
- Knowledge only allows a single article type across all data categories
- Knowledge automatically creates a solution for each new article
- Knowledge uses data categories and roles to make articles visible to the specific users
- Answers -- Knowledge allows an organization to share articles with partner portal
users
- Knowledge uses data categories and roles to make articles visible to the specific users

Universal Container is using a private sharing model. The U.S. sales director needs full
access to all records owned by the U.S. sales representatives. How can this be
accomplished?
- define a role hierarchy where the U.S sales director rolls up to the CEO
- define a role hierarchy where the U.S. sales representatives roll up to the sales
director
- give the U.S. sales director read/write/edit/delete object permission on the profile
- place the U.S. sales director in a queue with the U.S. sales representatives - Answers
-- define a role hierarchy where the U.S. sales representatives roll up to the sales
director

Which circumstance will prevent a system admin from deleting a custom field?
- the field is used in a page layout
- the field is used in a workflow field update
- the field is part of a field dependency
- the field is used in a report - Answers -- the field is used in a workflow field update

Universal Container wants to automatically backup all Salesforce data on a monthly
basis. Which tool can a system admin use to meet this requirement?
- data export service
- analytic snapshot
- import wizard
- scheduled report - Answers -- data export service

What item appears in a user's My Unresolved Items after synchronization using
Salesforce for Outlook? Choose 2 answers.
- cases not assigned to a contact
- notes not assigned to a record
- emails not assigned to a record
- contacts not assigned to an account - Answers -- cases not assigned to a contact
- contacts not assigned to an account

Which statement about products and price books is true? Choose 2 answers.

, - a product can have a different list price in different price books
- price books that contain assets cannot contain products
- products without a price are automatically added to the standard price book
- the standard and list price for a product can be listed in multiple currencies - Answers -
- a product can have a different list price in different price books
- the standard and list price for a product can be listed in multiple currencies

What will occur when a system admin creates a dynamic dashboard?
- the data displayed varies based on the user viewing the dashboard
- the dashboard component resizes based on the device used to view it
- the dashboard automatically sends an email when the underlying data changes
- the dashboard refreshes automatically whenever the underlying data changes -
Answers -- the data displayed varies based on the user viewing the dashboard

A time-dependent action is placed in the workflow queue when the record is created.
When will the action be removed from the queue? Choose 2 answers.
- when the record no longer matches the rule criteria
- when a validation rule triggered for the record
- when another record triggers the same workflow rule
- when the action is deleted from the workflow queue - Answers -- when the record no
longer matches the rule criteria
- when the action is deleted from the workflow queue

What can be transferred from one user to another user during mass transfer of account
records? Choose 3 answers.
- closed cases
- open cases
- closed activities
- open activities
- related custom object records - Answers -- closed cases
- open cases
- open activities

Universal Container set the organization-wide settings for cases to private. When a
case is escalated, case ownership changes to a Tier 2 support agent. How can a
system admin give the sales operations team read/write access to all escalated cases?
- create a criteria-based sharing rule
- create an ownership-based sharing rule
- create a case-assignment rule
- create a case-escalation rule - Answers -- create an ownership-based sharing rule

What permission is set in a user profile? Choose 3 answers.
- object permissions
- active
- run reports
- mass email

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