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ISQS Exam 1 53 Questions and Answers Verified by Expert 100% Correct
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ISQS Exam 1 53 Questions and Answers Verified by Expert 100% Correct
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ISQS Exam 1 | 53 Questions and AnswersVerified by Expert 100% Correct
what are the three key areas in which IT departments need to be
aligned with business needs? - ANSWER Ensuring security and
compliance -Modern companies simply cannot function without the
secure and dependable access to data facilitated by the IT organization
- Increasing efficiency and productivity - IT makes the business more
efficient by optimizing systems streamlining workflows, and generally
making everyone's job easier
- Gaining competitive advantage - IT must collaborate with the business
to leverage emerging technology for competitive advantage, turning
strategy into reality.
1. What does the article suggest is the "bottom line"? - ANSWER The
bottom line is that it is all about the business, not about the technology
2. According to the article, business value includes which "very specific"
things? List and briefly describe each of these. - ANSWER 1. Increase
revenue-The IT organization can be instrumental in helping a company
achieve more revenue through innovation
,2. Decrease cost- IT organizations offer tremendous financial leverage.
In fact the IT organization can provide more leverage than any
department in a company.
3. Improve productivity-
Eliminate paper
Implement business applications to improve processes and productivity
Implement video conferencing technologies to reduce travel and
improve meeting and training time
4. Differentiate the company- When this happens a company can
become more competitive or even have an advantage in selling its
products and services.
5. Improve client satisfaction- It is much more profitable to keep a client
than it is to replace a client you lose. In most companies the major
source of revenue is from existing clients, not new clients.
3. What should IT managers think about when recommending IT
projects? Why? - ANSWER "If this were my company, would I spend
money and use resources of the company to do it?
Because business owners want to make a profit, and if they're wasting
money on IT projects that aren't using their money properly then
they're wasting valuable resources
, 1. According to the article, why have IT projects generally failed over the
years? - ANSWER because the changes required at an organizational
and employee level weren't managed effectively
2. Investments in "digital" can be thought of essentially as investments
in what? Why might it be important to think about IT projects in this
way? - ANSWER think about investments in digital as essentially
investments in change. People can be working towards something
constantly rather than an end goal.
3. What is one tool the article suggests will help improve the likelihood
of IT project success? Briefly describe what this tool does and how it
works. - ANSWER Benefits dependency network, this tool seeks to
get managers to identify and map all the changes that they will be
required to make if expected benefits and outcomes are going to be
delivered.
1. List and define each of the components of an information system.
What examples does the chapter use to describe some of these
components? - ANSWER Hardware: is the tangible, physical portion
of an information system - the part than you can touch
Software: comprises the set of instructions that tell the hardware what
to do
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