Exam (elaborations)
Certified Guest Service Professional Questions and Answers 100% Correct | Latest
- Course
- Institution
Certified Guest Service Professional Questions and Answers 100% Correct | Latest
[Show more]
Content preview
Certified Guest Service Professional Questionsand Answers 100% Correct | Latest
Using your knowledge of your property's changing amenities and services to help
guests get the most out of their day best describes your: - ANSWER personal
commitment to continue learning
injecting personality into your service can make guests feel that they are: -
ANSWER dealing with a person who cares about them
allowing your personality to shine through your service is important because: -
ANSWER guests don't want ti talk to someone who sounds stiff and impersonal
Providing extraordinary service for guests with disabilities: - ANSWER is not
really different from the same great experience you provide to all guest
Giano works in the maintanance department. As he's walking through the lobby to
repair a broker air conditioner, he notices a guest struggling to walk through the
lobby doors with her umbrella. Which of the following responses is the most
appropriate example of using the principles of commitment to provide
outstanding service in this situation? - ANSWER Giano should walk to the door
and open it and introduce himself to the guest.
Being knowledgeable of your property and surrounding area means: - ANSWER
identifying information that you can use when guests have a questions or need
assistance
, In addition to be on the lookout to raise the quality of the service you provide to
guests, you should also look for ways to: - ANSWER personalize the service you
offer
Personalized guest service is best described as: - ANSWER identifying ways to
make a guest's experience unique
Which of the following examples best describes the outcome of providing
personalized guest service? - ANSWER the guests feel special and appreciated
Which of the following examples best describes the outcome of successfully using
the guest recovery principles in this training? - ANSWER The situation is
resolved to the guest's satisfaction
Which of the following is the most important reason to be knowledge about your
property and surrounding area? - ANSWER Guests see you as a trustworthy
source of information
If being passionate about your job means you provide guest service is special to
you, using your passion to provide authentic guest service suggest you should: -
ANSWER reflect on what inspires you
In order to better serve guests with disabilities, it is important for you to: -
ANSWER have a thorough knowledge of the accessible facilities and services
your property offers
Bonnie has worked as a bell person for five years. Her property's management and
co-workers all consider her a great source of information. Which of the following
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller StudySet. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81113 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now