Exam (elaborations)
C235 Study Guide Questions Training and Development
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C235 Study Guide Questions Training and Development
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1-103 of 103What are the key elements of conducting an effective performance review session
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1.Keep effective records, 2. Actively listen to the employee's perspective
on his or her performance, and 3. Providing specific tips for improving
performance.
,1. Return (Increased profit x number of trainees)
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Multiply current profit x the increase from training (.25), then multiply x # of
employees. 40000 x .25 = 10,000 x 10 = 100,000
Identify HR's role in the performance management process.
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To administer organization rewards.
How does the Gestalt learning theory influence the design of training?
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It influences the design of training because trainees need to know "the
why" of the training. Adults learn best when they can see the picture (the
Gestalt) before being introduced to the details. They need to know how
the training connects with the business, itsstrategic success and
overallgoals/missions. Also, the need to see that somethimg is in it for
them (WIIFM). Both of these goals may be met with the articulation of
behavioral learning objectives to be obtained from the training side-by-
side comparison with business goals.
*Situational Leadership
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Adjusting the leadership style to the context.
What are the 4 HR competency stages?
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acquiring, applying, mastering, influencing
*Role Play
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Is an active learning technique in which employees act out situations under
the guidance of a trainer. In each scenario, employees take on a role and
act out the scene as though it were real.
What is the best method to determine the effectiveness of a training program (Topic
7.3)?
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Assign some trainees randomly to an experimental group and leave the
rest in a control group that will receive no training.
, *Gen Xers
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Prefer a self-directed learning environment; Responds well to training
methods that have allow them to work at their own pace. For example,
videos, Internet based training or CD-ROMS.
*Baby Boomers
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Respond well to interactive changing activities, such as group exercises.
Like well-organized training materials with an overview of the information
and an easy way to access more detail, especially motivated to learn if
they see personal advantage in the training.
What is a key element of the early-career stage?
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Learning to balance their own personal identities with development of
close and trusting relationships and substituting their own ego identities to
something bigger than themselves.
*Ranking
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