NUR 380 Fundamentals Exam 3
Attentive listening - ANSlistening actively and with mindfulness
-the usage of all the senses
-listening to what the patron says, does, and feels as opposed to listening passively with just the
ear
-involves taking note of the total message, both verbal and nonverbal, and noting whether or not
these communications are congruent (in concord)
boundaries - ANSthe defining limits of people, gadgets, or relationships
-the nurse keeps the focal point on the consumer and avoids sharing non-public records or
meeting her own needs through the nurse-patron courting
encoding - ANSinvolves the selection of a specific signal or symbols to transmit the message,
including:
- which language and words to use
-the way to set up the words
-what tone of voice and gestures to use.
Decode - ANSTo translate the message sent via the receiver's expertise and reviews to type out
the meaning of the message
For instance, Mr. J may also perceive the message accurately, " No ache meds for another hr."
However, if experience has taught him that he can acquire pain meds early if a positive nurse is
on duty, he'll interpret the cause of the message in a different way.
Pace and intonation - ANSthe way of speech, as within the charge or rhythm and tone-modifies
feeling and effect of a message
-tone of words can express enthusiasm, unhappiness, anger, or enjoyment
-price of speech may suggest interest, tension, boredom, or fear
simplicity - ANSincludes using commonly understood phrases, brevity, and completeness.
-nurses need to pick out appropriate, comprehensible, and simple terms based totally on the
patron's age, knowledge, lifestyle and schooling
clarity and brevity - ANSclarity: pronouncing exactly what is supposed
brevity: using the fewest phrases necessary
example: When the nurse tells the customer, "I am inquisitive about hearing what you have got
to mention," the nonverbal behavior would consist of the nurse going through the patron, making
eye touch, and leaning forward.
,Timing and relevance - ANSTiming desires to be suitable to make certain that words are heard.
Messages need to relate to the patient or the patient's interest or issues
Example of timing hassle is calling too many questions straight away after which not watching
for a solution earlier than making some other remark.
Example of relevance to the affected person could be to inspire the expression in their issues
after which to deal w/ their issues.
Adaptability - ANSNurse alters spoken messages in accordance w/ behavioral cues from the
affected person
For instance, nurse who typically smiles and is joyful greets pt with an enthusiastic, "Hi, Mrs.
Brown!" notices that the client isn't always smiling and appears distressed. It is critical for the
nurse to then modify her tone of speech and specific difficulty by way of facial expression at the
same time as transferring in the direction of the patron.
Credibility - ANSWorthiness of perception, trustworthiness, and reliability.
-Most vital criterion for effective communique
Nurses foster credibility via:
- being regular, dependable and honest.
-knowledgeable approximately what's being mentioned /have accurate facts
-deliver confidence and be able to well known their limitations (e.G., "I do not have the solution
to that, however I will locate someone who does.")
Development - ANSKnowledge of a consumer's developmental level will allow the nurse to
regulate the message as a result.
-Dolls and video games for young youngsters
-Adolescents with abstract thinking abilities, can acquire a more designated rationalization
-Well-knowledgeable, middle-elderly commercial enterprise government can also desire to have
particular technical data supplied
-Older clients have had a much wider range of reports with the healthcare system which can
impact their reaction or expertise. Changes in vision and listening to acuity that may have an
effect on nurse-purchaser interactions.
Gender - ANSFrom an early age, females and men communicate in a different way.
-Girls have a tendency to use language to are looking for confirmation, minimize differences,
and set up intimacy
, -boys use language to set up independence and negotiate fame inside a set
-those differences can retain into adulthood, so a man and a woman can also interpret the same
verbal exchange in another way
Values and perceptions - ANSValues are the standards that impact conduct, and perceptions
are the personal view of an event
For instance, if the nurse attracts the curtain around a crying woman and leaves her on my own,
the woman may additionally interpret this as "The nurse thinks that I will disillusioned others and
that I should not cry" or "The nurse respects my want to be by myself"
-It is vital for the nurse to be aware about a pts values and to validate or correct perceptions to
keep away from developing limitations inside the nurse-purchaser dating
Proxemics - ANSThe observe of distances that humans allow among themselves and items or
other people
Examples:
-Intimate: 0- 1.Five ft
-Personal: 1.5-4 toes
-Social: four-12 feet
Public: 12 feet and beyond
Territoriality - ANSa concept of the space and matters that an man or woman considers as
belonging to the self
Roles and relationships - ANSRelationships between sender and receiver have an effect on the
verbal exchange procedure. For instance, a nurse who meets w/ consumer for the first time
communicates in a different way from the nurse who has formerly advanced a courting with that
customer.
Environment - ANSPeople communicate most effectively in a at ease surroundings.
Temperature extremes, immoderate noise, poorly ventilated environment, and lack of
privateness can all intervene w/ conversation.
Congruence: - ANSVerbal and nonverbal factors of the message fit. For ex: when teaching a
client the way to care for a colostomy, nurse would possibly say, "You wont have any trouble w/
this." However, if the nurse seems worried or disgusted while pronouncing this, the purchaser is
less likely to believe the nurse's words.