Exam (elaborations)
BPI Exam 1 Questions and Answers
- Course
- Institution
BPI Exam 1 Questions and Answers
[Show more]
Content preview
BPI Exam 1 Questions and AnswersProcess - Correct Answers -A series of actions or steps taken in order to achieve a
particular end (Input>Activities>Output)
SCM Organization Processes - Correct Answers --Reorder Inventory
-Set a Budget
-Order Transportation
-Help a Customer
-Fix a machine/Truck
-Pick an Order
-Write a work order
-Inspect shipments
-Rework
A process consists of 4 major elements - Correct Answers --Steps and Decisions
-Variability of processing time and flow
-Timing and interdependence
-Assignment of resources
Steps and Decisions - Correct Answers -The flowchart. A series of steps and decisions
involved in the way work is completed
Variability of processing time and flow - Correct Answers -the pattern of processing
times
Timing and Interdependence - Correct Answers -When the arrivals happen, when
people work
Assignment of resources - Correct Answers -How many and where they are assigned
Business Process Improvement (BPI) - Correct Answers -is a systematic approach to
help an
organization optimize its underlying processes to achieve more efficient
results. The methodology was first documented in H. James Harrington's
1991 book Business Process Improvement. It is the methodology that both
Process Redesign and Business Process Reengineering are based upon.
BPI has allegedly been responsible for reducing cost and cycle time by as
, much as 90% while improving quality by over 60%.
Lean - Correct Answers -Doing the Right Things
-Lean - is a team-based form of
continuous improvement that focuses
on identifying and eliminating waste.
Waste is non-value-added activity
from the viewpoint of the customer.
Total Quality Management - Correct Answers -A core definition of total quality
management (TQM) describes a
management approach to long-term success through customer
satisfaction. In a TQM effort, all members of an organization participate in
improving processes, products, services, and the culture in which they
work. The methods for implementing this approach come from the
teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming,
Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran.
Six Sigma - Correct Answers -Doing Things Right
-s a set of techniques and tools for process improvement. It was
introduced by engineer Bill Smith while working at Motorola in 1986. Jack
Welch made it central to his business strategy at General Electric in 1995.
Today, it is used in many industrial sectors.
Six Sigma Cont. - Correct Answers -Six Sigma seeks to improve the quality of the
output of a process by identifying
and removing the causes of defects and minimizing variability in
manufacturing and business processes. It uses a set of quality management
methods, mainly empirical, statistical methods, and creates a special
infrastructure of people within the organization, who are experts in these methods. Each
Six Sigma project carried out within an organization follows a defined sequence of steps
and has specific value targets, for example: reduce process cycle time, reduce pollution,
reduce costs, increase customer
satisfaction, and increase profits
Six Sigma Cont. - Correct Answers -Six Sigma comes from the number of standard
deviations away from the mean. It is the number of parts per million out of tolerance
Difference between Six Sigma and TQM - Correct Answers -One difference between
the two systems lies in their areas of focus. While
TQM concentrates on individual departments and more specific
quantitative goals, TQM's ultimate focus is customer satisfaction. The path
that takes the business toward that final goal is secondary. TQM must be
redefined when the predetermined goals are accomplished.
Six Sigma, however, aims at continuous improvements and is selfpropelled.
Six sigma, when correctly applied, will continue to yield benefits
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller millyphilip. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
82388 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now