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NACCC CFC test prep study guide
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NACCC CFC test prep study guide
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NACCC CFC test prep study guide1. Five stages of counseling: 1. Rapport and relationship building
2. Assess and define the problem/gather info
3. Goal setting
4. Strategy implementation
5. Follow-up
2. Objective measures of financial health: Positive debt/income
ratio Adequate insurance
Steady and adequate salary
Adequate savings for
emergencies Adequate
savings for retirement Good
credit rating
Adequate cash flow to meet everyday
expenses Established and utilized
spending plan
etc.
3. Subjective measures of financial health: A sense of
fulfillment A sense of happiness
Peace of mind
4. What are some of the specific concerns clients bring to counseling?:
Im- prove credit (score, access, etc)
Resolve marital conflicts over
money Avoid bankruptcy
Deal with
creditors Cut
expenses
Increase income
etc.
5. Describe how process goals differ from outcome goals: Process goals
are the domain of the counselor and have to do with how the client
experiences the counseling. These work to create trust, respect, and
rapport.
Outcome goals are the domain of the client and have to do with the
goals the client sets for themselves, such as improving their credit score
6.According to the Business/Human model, what do clients need at the
human level?: Attention
Courteous
,treatment
Respect
Acceptance
7. Name the five types of communication:
Social Persuasive
Non-verbal
Expressiv
e
Cognitive
8. List ways counselors can improve communication with their clients:
Adopt an accepting attitude
Express clearly
Listen for the total
meaning Be physically
attentive
Observe non-verbal communication
Share responsibility for the
communication Be expressive, be
yourself
Be assertive, not aggressive
Avoid "you should" messages (can use "I" messages
instead) Show empathy
9. Common barriers to communication: Anxiety and self-
centeredness Needless interruption
Hidden agenda
Overreacting to emotional
words Passing judgement
Stereotyping
10.Explain how effective counselors establish trust with their clients:
Empathy Genuineness
Positive regard
Counselor communicates to client that they have their best interest in
mind Counselor demonstrates expertise and knowledge necessary to
help with client's dilemma
11.Explain how counselors show positive regard to their clients:
Affirmation Remain non-judgemental
Respect
Acceptanc
e
,Tend to client through verbal/non-verbal behaviors (smiling, expressing
interest, re- laxed posture, good eye contact, soft/soothing tone of
voice, enhancing statements [focus on the positive], provide
encouragement and support)
12.How do counselors convey genuineness?: Congruence (counselor's
state- ments and actions reflect how they truly feel, no mixed
messages)
Openness to self-disclosure (and answering personal questions directly
and briefly) Immediacy (spontaneous communication)
Avoid hesitancy, inconsistency, and
defensiveness Comfortable expressing
personality with clients
, 13.Suggest ways counselors can increase empathy within the
counseling relationship: Understand effects of counseling on clients
Increase awareness and sensitivity of client cultural differences
(demographic, status, ethnographic, economic)
Gain understanding of themselves among diverse groups
14.Define active listening: Giving client undivided
attention Showing respect
Demonstrating interest
Meet human needs of
client Being attentive
Listening well
What you do, what you say, what you observe
15.What are the three components of active listening?: What you
do What you say
What you observe
16.How do counselors physically demonstrate interest and caring?:
Upright, relaxed posture
Eye contact
Appropriate facial
expressions Non-verbal
feedback
17.What do counselors observe about client messages?: What clients
say How clients say what they say
18.List the four specific techniques used during reflective listening:
Clarifying Paraphrasing
Summarizing
Reflecting
feelings
19.How does non-reflective listening help client/counselor communication?:
- Affirms client verbally in a non-judgemental way, which encourages
client to continue communicating by helping them relax and feel
assured that what they have to say is essential for the counselor to hear
20.The five things good interviewers do: Ask short, direct
questions Ask one question at a time
Ask questions that do not require an
explanation Wait for clients to respond to
questions
Do not answer their own questions
21.Three examples of close-ended questions: Do you pay your
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