Language - answer-symbolic code of communication w/sets of sounds
Communication Styles - answer-behaviors that are extensions of values, norms, cognitive structures
Direct (US) vs Indirect (China)
Silence vs verbal overkill
use of praise
Language Pragmatics - answer-The understanding an...
BUSMHR 4020 Exam 2
Language - answer-✔symbolic code of communication w/sets of sounds
Communication Styles - answer-✔behaviors that are extensions of values, norms,
cognitive structures
Direct (US) vs Indirect (China)
Silence vs verbal overkill
use of praise
Language Pragmatics - answer-✔The understanding and use of language in a given
context.
nonverbal communication - answer-✔communication using body movements,
gestures, and facial expressions rather than speech
negotiation and conflict resolution across cultures - answer-✔1. Descriptive
Approach (Negotiation Process and Behavior): differences in negotiation processes
and behaviors in different cultures
2. Cultural dimensions approach: Cultural values and norms of participants home
societies
3. Holistic approach: Considers both knowledge structures of the participants and
the social context in which the negotiation takes place
, Work Goals - answer-✔Individual work motivation is influenced by why people
engage in work and what they value in their work.
The interest that people show in different work goals in different societies is
important for fine tuning organization reward practices, so that they will fit the
priorities of employees in different societies.
Work Centrality and Organization Commitment - answer-✔- Another aspect of
work motivation is the generalized degree to which work is central to one's life.
- Originally discussed as being about whether a country had a strong work ethic
- Book Example: 93% in Japan to 69% in the United Kingdom would continue
working after after winning a lottery
Designing Motivating Jobs - answer-✔the job's meaningful, workers feel
responsible for outcomes, and workers know the actual results of work activities.
think of Job characteristics Model (PPT Ch7)
- Skill variety: different activities requiring different abilities.
- Task identity: Requires the completion of a whole and identifiable piece of work.
- Task significance: Has a substantial effect on other people.
- Autonomy: Has substantial freedom, independence, and discretion.
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