2024 Ready: A Comprehensive [Strategic Management of Information Systems,Pearlson,4e] Test Bank Guide
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University of South Africa (Unisa)
Using information: The role of information behav (INS3703)
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Name and Surname: Koketso Lovemore Malungani
Module Code: INS3703
Assessment 02 S2
Question 1
Importance of Studying Characteristics and Preferences of Information User Groups
Studying the characteristics and preferences of different information user groups is
crucial for several reasons:
1. Tailoring Information Delivery: Understanding the unique needs and
preferences of various user groups allows for the customisation of information
delivery. For example, a library may offer different search interfaces for
students, researchers, and casual readers to cater to their specific
requirements.
2. Effective Communication: By knowing the characteristics of different user
groups, organisations can communicate information in a way that resonates
with each group. For instance, a company may use different communication
channels and styles to reach diverse customer segments, such as millennials
and baby boomers.
3. Enhanced User Experience: Adapting information to suit the preferences of
different user groups can lead to an improved user experience. For instance,
an e-commerce platform may personalise product recommendations based
on the browsing history and preferences of individual users.
4. Targeted Marketing: Understanding the characteristics and preferences of
information user groups is essential for targeted marketing. For example, a
fitness app may tailor its advertising campaigns differently for fitness
enthusiasts and beginners based on their distinct preferences and
behaviours.
5. Efficient Resource Allocation: Knowledge of user group characteristics
helps in allocating resources effectively. For instance, a museum may allocate
more resources to develop interactive exhibits for families if they understand
that families are a significant user group.
In conclusion, studying the characteristics and preferences of different information
user groups is vital for tailoring information delivery, effective communication,
enhancing user experience, targeted marketing, and efficient resource allocation.
Question 2
Characteristics of Digital Natives
Digital natives are individuals who have grown up in a digital environment,
surrounded by technology from an early age. They are characterised by their comfort
and fluency in using digital devices and the internet. Some key characteristics of
digital natives include:
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