Which of the following key activities is NOT performed by operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting
→ -:- Cost accounting
Which one of the following statements about the scope and direction of operations
management is FALSE?
...
Best Grades | Must Pass | Latest Update | Correct Answers | 2024/2025
ISQS 3344 Burns Texas Tech Exam 1
Questions and Correct Answers | Latest
Update
Which of the following key activities is NOT performed by operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting
→ -:- Cost accounting
Which one of the following statements about the scope and direction of operations
management is FALSE?
answer with letter
a.
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, Best Grades | Must Pass | Latest Update | Correct Answers | 2024/2025
Today, sustainability is placing increased pressure on all goods-producing and service-
providing organizations worldwide.
b.
Goods-producing industries account for over 80 percent of the jobs in the U.S.
c.
Service-providing processes are the dominant type of processes in the U.S. economy.
d.
Business analytics includes predictive and prescriptive data analytics.
→ -:- B
A support process could be any of the following EXCEPT _____.
a.
managing inventory
b.
installing a product
c.
purchasing materials and supplies
d.
assembling automobiles
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, Best Grades | Must Pass | Latest Update | Correct Answers | 2024/2025
→ -:- assembling automobiles
Support processes typically include all of the following EXCEPT _____.
a.
inventory management
b.
research and development
c.
manufacturing and assembly
d.
day care on-site services
→ -:- manufacturing and assembly
Which of the following is lowest in goods content and highest in service content?
answer with letter
a.
Filling a medical prescription
b.
Attending a theater production
c.
Getting an oil change for your car
d.
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, Best Grades | Must Pass | Latest Update | Correct Answers | 2024/2025
Dining at a fast-food restaurant
→ -:- b
Identify the statement about goods and services that is NOT true?
answer with letter
a.
Some very significant differences exist between goods and services that create different
demands on the operations function.
b.
A service is any primary or complementary activity that does not directly produce a physical
product.
c.
Designing and managing operations in a goods-producing firm is quite similar to that in a
service-providing organization.
d.
Services that do not involve significant interaction with customers can be managed much the
same as goods in a factory.
→ -:- c
Which one of the following statements is TRUE regarding a customer benefit package (CBP)?
answer with letter
a.
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