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Disney Guest Service Questions and Answers 100% Correct
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Disney Guest Service Questions and Answers 100% Correct
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Disney Guest Service Questions and Answers100% Correct
Why? - ANSWER so that each guest experiences care, competence, and
extreme satisfaction
Service Cycle - ANSWER greeting, identifying guest needs, knowledge, and
guest satisfaction
The Greeting - ANSWER only one chance to make a positive impression, based
on appearance, body language, voice, enthusiasm, and integrity
Identifying and Anticipating Needs - ANSWER talk to, interact with, or ask
questions to anticipate needs because everyone is unique, demonstrate a
willingness to provide guest service even if they don't need it initially, if you show
genuine interest in their welfare and are approachable then they will come back
with questions, be able to suggest ideas or services to meet and exceed needs
Product Knowledge - ANSWER builds self-confidence in yourself and instills
confidence in guests, increases credibility with guests, be able to answer
questions or concerns
Guest Satisfaction - ANSWER ask "have I done all that I can do for my guest?",
give a smile or say hello, wish someone a happy birthday, try not to say "no"
without an explanation, a smile, and an alternative
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