OAM 330 Final UPDATED Actual Exam Questions and CORRECT Answers
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Module
OAM 330
Institution
OAM 330
OAM 330 Final UPDATED Actual Exam
Questions and CORRECT Answers
advantages of having a leader - CORRECT ANSWER- uniform plan
disadvantages of having a leader - CORRECT ANSWER- other voices may not be heard
what is the most effective plan of having a leader? - CORRECT ANSWER- switch your
team...
OAM 330 Final UPDATED Actual Exam
Questions and CORRECT Answers
advantages of having a leader - CORRECT ANSWER- ✔✔uniform plan
disadvantages of having a leader - CORRECT ANSWER- ✔✔other voices may not be heard
what is the most effective plan of having a leader? - CORRECT ANSWER- ✔✔switch your
team's leader throughout the rounds -> good cop/bad cop
coalitions are formed based on what? - CORRECT ANSWER- ✔✔formed on 1. the basis of
the relationships between the parties and 2. the economic interests that attract the parties
what are the two dimensions of relationships that are important in forming alliances? -
CORRECT ANSWER- ✔✔1. trust
2. rapport
what nonverbal behaviors symbolize distrust? - CORRECT ANSWER- ✔✔- sat further back
- whisper to friend
- smirking
- arms crossed
what are three important considerations in group negotiations? - CORRECT ANSWER-
✔✔1. trustworthiness of key individuals
2. binding agreement: collateral, written contract?
3. nonverbal cues
what is a challenge for people in positions of power? - CORRECT ANSWER- ✔✔warmth
and competence
- many people see people high in power as more competent and less trustworthy
,four strategies on how to enhance trust - CORRECT ANSWER- ✔✔1. focus on a shared
problem
2. similarity
3. vulnerability
4. schmoozing
how does focusing on a shared problem enhance trust? - CORRECT ANSWER- ✔✔removes
the perception that goals are at odds
- shared hatred of boss
how does focusing on similarity enhance trust - CORRECT ANSWER- ✔✔"we're all in it to
get our money back"
- teams feel like we're all in it together
how does focusing on vulnerability enhance trust? - CORRECT ANSWER- ✔✔"we know
we're not team C, we know we're not your optimal choice"
how does schmoozing help enhance trust? - CORRECT ANSWER- ✔✔- increases liking and
trust
- "hey what are you guys doing this weekend?"
what is one effective method of trust repair? - CORRECT ANSWER- ✔✔apologizing
(ebay example of them apologizing, more customers were enticed to remove their negative
comment)
(southwest example of taking full responsibility after little boy died and will help the family
however they can -> stock prices go up)
2 hierarchical structures advantages - CORRECT ANSWER- ✔✔1. establishes social orders
and facilitates social coordination (antidote to uncertainty and chaos)
2. increases motivation (to climb the hierarchy)
, 3 hierarchical structures disadvantages - CORRECT ANSWER- ✔✔1. mistrust
2. induces resentment
3. can lead to apathy if people at the bottom do not believe they can climb the hierarchy
3 ways to overcome problems with hierarchies - CORRECT ANSWER- ✔✔1. reject self-
serving attributions and perceptions of deservingness
2. engage in perspective-taking
3. reduce inequalities (status symbols)
what are two routes to power - CORRECT ANSWER- ✔✔dominance and prestige
what is the leadership style of a dominant leader - CORRECT ANSWER- ✔✔- assertive
- highly directive
- top-down
how do dominant leaders exert influence? - CORRECT ANSWER- ✔✔coercion
intimidation
what is the takeaway from green's 48 laws? - CORRECT ANSWER- ✔✔self-serving,
morally questionable behavior is the surest way to obtain and hold onto power
when does dominance leadership work? (2 situations) - CORRECT ANSWER- ✔✔1.
organizations with steep hierarchies (high power distance)
2. when people need to be aligned and move in the same direction quickly (tight deadlines,
times of crisis or change)
what are the 4 risks for dominant leaders? - CORRECT ANSWER- ✔✔1. lower employee
job satisfaction (bc people don't like this dominance)
2. reduced creativity (people aren't motivated)
3. higher turnover (employees leave job more often)
4. threatened by talented team members who might dethrone them (dominant leaders don't
like anyone questioning them)
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