Exam (elaborations)
PUBLIX GROCERY KNOWLEDGE QUESTIONS AND ANSWERS
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PUBLIX GROCERY KNOWLEDGE QUESTIONS AND ANSWERS
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Name: Score:29 Multiple choice questions
Definition 1 of 29
Support the community in which your store is located. Your customers are also your neighbor!
Involved as Responsible Citizens in our Communities
Only Concerned with Profits and Sales
Avoiding any Community Engagement Activities
Focusing Exclusively on Online Sales
Definition 2 of 29
Service and supply chain operations
Support Tasks
Differentiating Tasks
Meaningful Tasks
Strategic Tasks
Definition 3 of 29
-Continually look for ways to add value, such as walking customers to products
-Carefully order and handle products to prevent out-of-stocks and ensure product quality
Store Inventory Management (SIM)
Dedicated to the Dignity, Value, and Employment Security of our associates
Passionately Focused on Customer Value
Four Steps of Legendary Customer Service
,Definition 4 of 29
All product must be stored no higher than 12 feet from the ground, and no closer than 18
inches from a fire sprinkler and across the plane of the storage area
12-foot/18-inch Rule
4-inch Rule
6-inch Rule
10 foot, 10 second rule
Definition 5 of 29
Maintains and accurate balance on hand for each Stock Keeping Unit (SKU), a cost or retail
inventory, and an average cost by SKU. It also provides analysis and reporting by SKU,
department, category, and family group
Areas To Face
ChainTrack System
Dynamic Selling
Leveling
Definition 6 of 29
Suggest products to customers based on the holiday, upcoming events, or conversations with
the customer
Personal Selling
Suggestive Selling
Order Taking
Dynamic Selling
, Definition 7 of 29
Includes all processes that occur which impact an item's balance, such as closing invoices,
performing adjustments, transferring product, and conducting counts, and it allows use to
manage and track inventory in ChainTrack
Publix mission statement
Store Inventory Management (SIM)
Differentiating tasks
Chaintrack system
Definition 8 of 29
Minimum acceptable shelf condition
NEUT
FACING
FEM
MASC
Definition 9 of 29
-Continually enhance your role in the department. The more value you provide to your job and
how you reduce waste in your work processes will add employment security to your role as
well as those of other associates
-Never underestimate the value of the roles other store team members play
Passionately Focused on Customer Value
Store Inventory Management (SIM)
Devoted to the highest stands of stewardship for our stockholders
Dedicated to the Dignity, Value, and Employment Security of our associates
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