HRM3706 Assignment 5
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Semester 2 2024 - DUE
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, pERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE
Provide advice on how best to align the strategic objectives/goals of
Zonk’izizwe Trading Store with the operational plan of the department and
individual performance goals in order to ensure that the strategic goals are
implemented successfully. Provide relevant examples. [20] 1.2 At which stage
of the performance management process should the average performers
ensure that their performance goals are realistic and achievable? [10] 1.2.1
Identify and explain the stage. (2) 1.2.2 Explain how underperformers can
ensure that their goals are realistic and achievable. (6) 1.2.3 Justify your
answer. (2) 1.3 Discuss the interventions you would implement to assist the
three poor performers who indicated that they did not like doing repetitive
tasks and they sometimes got bored. [5] 1.4 Discuss the interventions you
would implement for the underperformers who indicatedthat they were new to
the organisation and found that the cash registers used at Zonk’izizwe were
too advanced and they did not understand how to use them. [15]
1.1 Aligning Strategic Objectives with Operational Plans and Individual
Performance Goals at Zonk’izizwe Trading Store
To successfully implement the strategic goals of Zonk’izizwe Trading Store, it’s essential to
create alignment between the strategic objectives, the operational plan, and individual
performance goals. This ensures that every level of the organization is working toward the same
overall vision. Here are the key steps for achieving this alignment:
1. Set Clear Strategic Goals
Advice: The store’s strategic objectives should be clearly defined and communicated
across all departments. These objectives could include goals like increasing customer
satisfaction, improving sales, or expanding market share.
Example: If the strategic goal is to increase customer satisfaction by 10% over the next
year, this must be reflected in the operational plan.
2. Translate Strategic Goals into Departmental Operational Plans
Advice: The store’s operational plan should break down the broader strategic goals into
actionable steps for each department. This ensures that departmental activities are aligned
with the overall objectives.
Example: For the goal of increasing customer satisfaction, the customer service
department could have an operational goal of reducing response time or improving the
quality of service. Similarly, the sales department might focus on upselling and cross-
selling strategies.
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