HFMA CRCR EXAM | 100+
QUESTIONS AND VERIFIED
ANSWERS RATED A+ | 2024/2025
GUIDE
Improving the overall patient experience requires revenue cycle
leadership and staff to
simultaneously be:
a) Clear on policies and consistent in applying the policies
b) Careful in screening patient demands
c) Monitoring the costs and charges the patient incurs
d) Inquisitive, responsive and flexible
- Correct Answer - A
Hospitals need which of the following information sets to assess a
patient's financial
status:
a) Income, expenses, debt
b) Patient and guarantor's income, expenses and assets
c) Income, expenses and capacity to take on more debt
d) Assets liquidity, Income, expenses, credit worthiness
- Correct Answer - B
,For scheduled patients, important revenue cycle activities I the
Time of Service stage DO
NOT INCLUDE:
a) Pre-registration record is activated, consents are signed, and
co-payment is collected
b) Positive patient identification is completed, and patient is given
an armband
c) Final bill is presented for payment
d) Preprocessed patients may report to a designated "express
arrival" desk
- Correct Answer - C
The Electronic Remittance Advice (ERA) data set is :
a) Used for Electronic Funds Transfers between hospitals and a
bank
b) A standardized form that provides 3rd party payment details to
providers
c) Required for annual Medicare quality reporting forms
d) Safeguards the Electronic claims process
- Correct Answer - B
,Appropriate training for patient financial counseling staff must
cover all of the following
EXCEPT:
a) Patient financial communications best practices specific to staff
role
b) Financial assistance policies
c) Documenting the conversation in the medical records
d) Available patient financing options
- Correct Answer - C
All of the following information should be reviewed as part of
schedule finalization
EXCEPT:
a) The results of any and all test
b) The service to be provided
c) The arrival time and procedure time
d) The patient's preparation instructions
- Correct Answer - A
Indemnity plans usually reimburse:
a) Only for contracted Services
b) A claim up to 80% of the charges
c) A certain percentage of the charges after the patient meets the
, policy's annual deductible
d) A patient for out-of-pocket charges
- Correct Answer - C
Because 501(r) regulations focus on identifying potential eligible
financial assistants
patients hospitals must:
a) Capture their experience with such patients to properly budget
b) Hold financial conversations with patients as soon as possible
c) Build the necessary processes to handle the potentially lengthy
payment schedule
d) Expedite payment processing of normal accounts receivable to
protect cash flow
- Correct Answer - B
Which option is a benefit of pre-registering a patient for services
a) The patient arrival process is expedited, reducing wait times
and
delays
b) The verification of insurance after completion of the services
c) Service departments have the ability to override schedules and
block time to reduce
testing volume
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