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SMART SERVE PRACTICE EXAM Questions and Answers Latest Updates 2024 GRADE A+
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SMART SERVE PRACTICE EXAM Questions and Answers Latest Updates 2024 GRADE A+
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SMART SERVE PRACTICE EXAMQuestions and Answers Latest
Updates 2024 GRADE A+
Managers and You - ANSWER-Both of you are held legally liable to fines, arrests and jail time
FOR making guests intoxicated until they sober up.
The doorman - ANSWER-Aside from you and your manager, they are also held legally and
personally responsible if customers are intoxicated as their job is to decide whether or not people
are intoxicated and to deny entry to anyone who has already had too much to drink.
The server - ANSWER-Another person responsible for assessing whether or not a customer has
had too much to drink and must den them service if you believe they are intoxicated, or showing
signs of intoxication.
What are the consequences to getting someone intoxicated while on the job? - ANSWER--
Temporary licence suspension at the pub.
- Academic sanctions
- Job loss
- Fines
- Criminal charges
Who is Smart Serve - ANSWER-A division of the Hospitality Industry Training Organization of
Ontario (HITOO) is a non-profit organization dedicated to developing and delivering responsible
alcohol service training to all individuals who serve alcoholic beverages or work where alcoholic
beverages are sold or served in the province of Ontario.
What is Smart Serve? - ANSWER-They are responsible for alcohol beverage service training
program developed by Smart Serve Ontario.
What does Smart Serve cover? - ANSWER-- Types of licence
- Legal rights, responsibilities and liabilities
- Facts about alcohol
- How alcohol works in the body
- Signs of Intoxication
- Forms of identification
- Prevention and intervention techniques
- Retail Alcohol Sales
True or False: Only the owner and the manager of an establishment can be held legally and
personally responsible for an intoxicated customer. - ANSWER-It is false for only
the owner and the manager of an establishment can being held legally and personally responsible
for an intoxicated customer.
Charlie is the night manager at an upscale Bistro. Two of the guests at table seven have had a little
too much to drink but they are regular customers who spend a lot of money at the Bistro every
week. They also refer a lot of business.
Afsha, the server, has come to Charlie and said that she has tried to refuse service but one of the
guests is insisting on another round of drinks. Charlie tells Afsha to serve the last round and then
make sure the guests leave in a cab.
, The guests are sent home in cabs but when exiting the cab one guest is so intoxicated he trips and
hits his head on the pavement. He is taken to the hospital with fairly serious injuries to his head
and face.
Who can be held responsible? - ANSWER-Both of them are responsible for this incident.
True or false; Smart Serve regularly conducts audits of completed certifications? - ANSWER-It's
true for Smart Serve regularly conducts audits of completed certifications? Select one.
Daniel is tending bar at the Legion Hall for a family reunion of about 50 people. There is no table
service for alcohol and all drinks must be purchased at the bar making Daniel the only alcohol
server in the room. Can Daniel be held responsible for monitoring the amount of alcohol served to
each of the guests? - ANSWER-Yes. Daniel is responsible for looking out for the safety and
sobriety of all the guests.
Jane, a server, is relieved that Mr. Gordon has headed home. He was slurring his words and
starting to get loud. She had the doorman put Mr. Gordon in a cab so she knows he is not driving.
Having sent him safely home she is happy that she is no longer responsible for Mr. Gordon. Does
Jane's responsibility end with sending Mr. Gordon home in a cab? - ANSWER-No. She is
responsible for Mr. Gordon until he sobers up which could be the next morning.
Smart Serve regularly conducts audits on completed certifications. - ANSWER-It is true that smart
serve regularly conducts audits on completed certifications.
Is it true that only individuals 18 or older may sell, serve or handle alcohol in a licensed of
establishment. This includes taking orders, stocking the fridge or bar area, and bartending? -
ANSWER-Yes it is true that only individuals 18 or older may sell, serve or handle alcohol in a
licensed of establishment. This includes taking orders, stocking the fridge or bar area, and
bartending?
Under the Liquor Licence Act, a licensed establishment must offer what? - ANSWER- Under the
Liquor Licence Act, a licensed establishment must offer a variety of light meals and alcohol-free
beverages.
What permit would be required for any event in any location other than a residence, a private
places, or a licensed establishment? - ANSWER-A special occasion permit would be required for
any event in any location other than a residence, a private places, or a licensed establishment.
True or False; when a server or establishment is not careful in stopping harm or injury to a guest,
they may be found civilly liable for negligence. - ANSWER-It is true that when a server or
establishment is not careful in stopping harm or injury to a guest, they may be found civilly liable for
negligence.
What can you be held responsible for an intoxicated guest? - ANSWER-If you fail to notice the
signs of intoxication, or continue service of alcohol to an intoxicated guest you can be held
responsible for their safety.
True or false; Smart serve regularly conducts audits of completed certifications. - ANSWER-It's
true that they regularly conducts audits of completed certifications.
Liquor Sales Licence - ANSWER-It is required by any business wishing to sell or serve alcohol to
the public on their premises (issued by the Alcohol and Gaming Commission of Ontario).
Take Home the Rest (THTR) - ANSWER-Under the Bring your own wine (BYOW) program:
- They can take the wine home making sure that the cork is flushed with the top of the bottle.
- Only applies to wine, not to beer or spirits.
- Establishing cannot offer THTR if the guest is intoxicated or approaching intoxication.
When can alcohol be served? - ANSWER-From 11 AM - 2AM
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