London Drugs Training UPDATED Actual Exam Questions and CORRECT Answers
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Course
London Drugs Training
Institution
London Drugs Training
London Drugs Training UPDATED Actual
Exam Questions and CORRECT Answers
Describe our vision - CORRECT ANSWER- London Drugs is one of the most trusted
brands in Canada. Our valued customers trust that when it comes to health, wellness, goods
or services; we deliver *a superior shopping experi...
London Drugs Training UPDATED Actual
Exam Questions and CORRECT Answers
Describe our vision - CORRECT ANSWER✔✔- London Drugs is one of the most trusted
brands in Canada. Our valued customers trust that when it comes to health, wellness, goods
or services; we deliver *a superior shopping experience every day*. In person or online; we
are an industry leader because we live our commitment to make life less complicated with
our focus on shopping upgraded.
Describe our mission statement - CORRECT ANSWER✔✔- To provide a superior shopping
experience every day.
What department must all stock arrive in the store come through? - CORRECT
ANSWER✔✔- Receiving department
Explain the pharmacy 25 foot rule - CORRECT ANSWER✔✔- All questions referring to
product that lies within twenty five (25) feet of the Pharmacy department, must be referred to
a pharmacist
What is PA call 29? - CORRECT ANSWER✔✔- Change
What is PA call 33? - CORRECT ANSWER✔✔- Loss Prevention Officer
What is PA call 44? - CORRECT ANSWER✔✔- Assistance for 33's (only announce when
told to do so by Loss Prevention)
Who is aways the best person to call? - CORRECT ANSWER✔✔- Customer Service
At what point should you call for more cashiers? - CORRECT ANSWER✔✔- When there
are more than 3 people in your line
Who is responsible for calling more cashiers? - CORRECT ANSWER✔✔- We are all
responsible for calling more cashiers, regardless of our position or department we work in
, What must you wear when helping a customer outside of the store? - CORRECT
ANSWER✔✔- A reflective vest (kept at customer service)
What does the dress code include? - CORRECT ANSWER✔✔- *blue oxford shirt (+ tie for
males) or white shirt/blouse (+ tie for males) with black cardigan or vest
*black business pants
Are personal cell phones and pagers permitted in working areas of the store? - CORRECT
ANSWER✔✔- NO. Must be kept in locker.
Are you allowed to chew gum? - CORRECT ANSWER✔✔- No. Can have mints to use
when customers aren't around.
Shrink is ______ losses - CORRECT ANSWER✔✔- unaccountable
Who is authorized to make an arrest - CORRECT ANSWER✔✔- Only LPOs
In order to be part of our Loss Prevention Team and be an effective employee, you must
always follow our company _____ & _____, and offer the best _____ ______ at all times. -
CORRECT ANSWER✔✔- Policies and Procedures; customer service
What is the number of the response centre? - CORRECT ANSWER✔✔- 079
Who can an employee NOT process a transaction for? - CORRECT ANSWER✔✔- -
themselves
-immediate family
-anyone well-known (ie: extended relatives or close friends)
When is a new employee eligible for the discount? - CORRECT ANSWER✔✔- Upon
receipt of a discount card
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