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JMESI - Decision Making (1 hr.) Questions and Answers 100% Solved
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JMESI - Decision Making (1 hr.)
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JMESI - Decision Making (1 hr.)The first phase of problem solving consists of which three steps: - answer- Formulating
a problem statement
- Analyzing the problem, including its root causes
- Recognizing that a problem or gap exists
Which tool for problem analysis focuses on identification of underlying process and
systems problems? - answerRoot-cause analysis
Which of the following are identified by the action plan? Select all that apply. - answer-
Who is responsible for the task
- When the task must be completed
- How well (metric to measure success)
Which of the following would be used if you have all the information or time is critical? -
answerSolving the problem or making the decision alone
What is the most important factor in the successful implementation of any decision? -
answerLeadership
Which are three of the five major steps in problem solving - answer- Implementing the
decision
- Identifying/analyzing a problem
- Evaluating the decision
What would be your first consideration when having to make a decision on a difficult
problem? - answerDecide whether or not to involve your staff in the decision
Which are major situational considerations or variables in determining whether or not to
involve a group in the decision-making process? Select all that apply. - answer-
Complexity of the problem
- Availability of information
- Time constraints
Which tool should be used to compare results over time, particularly to see if changes
have had an effect? - answerControl chart
During problem analysis, what question should be asked repeatedly to ensure that the
true, underlying causes are identified? - answerWhy is the problem occurring?
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