A SW in CPS contacts a parent reported for neglect of a 7-year-old
child. To gather information for decision-making, what should the SW
do FIRST?
A. Observe the household environment for safety risks
B. Interview the child and parent separately and together
C. Read the current report of suspected neglect
D. Obtain collateral data on the parent from neighbors - Precise Answer
✔✔C. Read the current report of suspected neglect
What interviewing skill is used in SW to help the client set treatment
goals?
A. Containment
B. Focusing
C. Summarizing
D. Reassuring - Precise Answer ✔✔B. Focusing
A SW meets with an 85-year-old client with cognitive impairments who
is having financial difficulties. The SW discovers that the client has been
charged exorbitant fees for inadequate home repairs over a long period
of time. The client does not want to report the repair company since the
workers were very friendly. What should the SW do FIRST?
A. Reach an agreement with the client to no longer use the company
,B. Report the situation to the appropriate authorities
C. Provide the client with contact information for filing a complaint
D. Contact the company regarding repair fees - Precise Answer ✔✔B.
Report the situation to the appropriate authorities.
The ability to evaluate a situation, social phenomenon, or person without
prejudice or distortion is referred to as:
A. Subjectivity
B. Bias
C. Judgement
D. Objectivity - Precise Answer ✔✔D. Objectivity
A patient whose hand was severed in an accident is referred to the
hospital social worker. What should the SW do FIRST?
A. Present available rehabilitation options
B. Evaluate the patient's social supports
C. Assess the patient's emotional reaction
D. Gather social history information - Precise Answer ✔✔C. Assess the
patient's emotional reaction.
While reading a couple's adoption references, the SW notices that three
out of five references include information on the wife only. What is the
SW's MOST appropriate response to this lack of information?
A. Ask the husband why the reference did not include him
B. Request a follow-up interview with the husband
,C. Tell the wife the references did not include the husband
D. Contact the references and ask for additional data - Precise Answer
✔✔D. Contact the references and ask for additional data.
A SW working in a homeless shelter meets with a client who demands to
leave on a cold winter day. The client has schizophrenia and has no
supportive connections away from the shelter. The client is wearing
clothes inappropriate for the weather conditions. What should the SW do
FIRST?
A. Inform the agency administrator of the client's plans
B. Discuss with the client the risks involved in leaving
C. Provide the client with appropriate clothing items
D. Inform appropriate authorities of the client's intention - Precise
Answer ✔✔B. Discuss with the client the risks involved in leaving.
During an interview, before actually speaking, a SW considers what to
say to a client in words the client will understand. What aspect of the
communication cycle is the SW using?
A. Giving Feedback
B. Receiving
C. Transmitting
D. Encoding - Precise Answer ✔✔D. Encoding
A school SW is talking to a group of middle school students about
smoking cigarettes. There is general agreement among the students that
, occasional use of electronic cigarettes is safe. What should the SW do to
BEST respond to the discussion?
A. Educate the students about the addictive properties of electronic
cigarettes
B. Discuss the impact of peer pressure on smoking behavior
C. Inform the students that smoking can lead to other drug use
D. Remind the students that electronic cigarettes create offensive odors -
Precise Answer ✔✔A. Educate the students about the addictive
properties of electronic cigarettes.
A SW tells a client, "You looked confused when I just explained our
agency's policy." What communication technique is the SW attempting
with this statement?
A. Structuring
B. Summarizing
C. Rephrasing
D. Reflection - Precise Answer ✔✔D. Reflection.
In addition to verbalizing the SW's understanding, what does an
empathetic response include?
A. Mirroring the client's feelings
B. Expressing the SW's similar feeling
C. Exploring the problem further
D. Universalizing the client's problem - Precise Answer ✔✔A.
mirroring the client's feelings.
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