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JMESI - Conflict Management One: Principles (1 hr.) Questions and Answers
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JMESI - Conflict Management One: Principles (1 hr.)
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JMESI - Conflict Management One:Principles (1 hr.)
Which area of conflict is totally subjective in nature, and, therefore, most volatile? -
answerValues
When does constructive conflict occur? - answerWhen members understand the
benefits of disagreement and have acquired methods to effectively manage conflict
Conflicting goals and lack of clarity of roles are characteristic of the "Aftermath" stage of
conflict management. - answerFalse
In suppression, the conflict is quickly and openly dealt with - answerFalse
Which third-party strategy uses a neutral person to negotiate a solution through
persuasion and rational argument? - answerMediation
Which level of conflict occurs between or among individuals in opposition to each other?
- answerInterpersonal
Which conflict management style should be used if time is limited and when you need to
arrive at a temporary settlement in dealing with a complex issue? - answerCompromise
Which is a precondition for intergroup problem solving? - answerAdequate time for a
resolution
Which organizational approach to managing conflict could result in lack of coordination
on work, duplication, and poor allocation of resources? - answerDecoupling
Which type of conflict originates from disagreements about how tasks are to be
accomplished? - answerAdministrative conflict
Which of the following guidelines may be helpful when you interact with another person
to resolve a conflict? - answerEstablish a common goal and stay focused on it
What type of third-party strategy in conflict resolution consists of a neutral third party
asking questions that identify underlying problems? - answerFacilitation
A characteristic of a situation where there is too little conflict is that members of the unit
only do what they are told. - answerTrue
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