Exam (elaborations)
JMESI - Communications: Patient Relations and Communication (1 hr.) Questions and Answers
- Course
- Institution
JMESI - Communications: Patient Relations and Communication (1 hr.)
[Show more]
Content preview
JMESI - Communications: PatientRelations and Communication (1 hr.)
Which of the following is a Joint Commission guideline or standard on patient
responsibilities? - answerMeeting financial obligations
How frequently should service rounds be done? - answerWeekly
Which one of the following methods would be best to obtain feedback on the design of a
new program or service? - answerPatient and family advisory councils
What is the first step in resolving a complaint? - answerListening
What would be most appropriate to say if you see a patient looking lost in the hallway? -
answerMay I help you find where you're going?
What is the last step in the standardized format for communication of concerns about
the patient's condition? - answerRecommendation
Which of the following is one of the patient responsibilities listed by the Joint
Commission? - answerProviding information that facilitates their care, treatment and
services
Which of the following is characteristic of effective patient satisfaction data? -
answerComparative
Which of the following is a cultural and linguistically appropriate services (CLAS)
guideline? - answerConduct ongoing assessments of CLAS-related activities
What is the fastest way to identify system, patient flow, and attitude problems on a
clinical unit? - answerWalkthroughs
What does reliability in a patient satisfaction survey refer to? - answerMeasurement of
what was intended
When a patient is first admitted to the unit, what should be done first? - answerGreet the
patient and introduce yourself
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller julianah420. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.79. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
80202 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
