100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Summary/notes of Operations Management 9th/10th edition by Slack and Brandon-Jones $22.89
Add to cart

Summary

Summary/notes of Operations Management 9th/10th edition by Slack and Brandon-Jones

 22 views  1 purchase
  • Course
  • Institution

The document I am offering is a comprehensive set of study notes for the Operations Management course, crafted to aid students in mastering key concepts and theories. This document covers 11 essential chapters such as process analysis, supply chain management, inventory control, quality management,...

[Show more]

Preview 4 out of 36  pages

  • September 24, 2024
  • 36
  • 2024/2025
  • Summary
avatar-seller
Operations Management
9th/10th edition by Slack
and Brandon-Jones




Disclaimer:

These notes reflect the materials and concepts that helped me successfully pass my exam.
They are designed to aid in understanding the content quickly and efficiently. However, please
note that these notes may not include all diagrams or detailed mathematical explanations, as
my learning was supplemented by in-class instruction. It is recommended to use these notes
alongside additional resources especially math related ones.

,Chapter 1 Operations management
1.1. What is Operations Management?

● Definition: Operations management involves managing resources that are
dedicated to the creation and delivery of products and services. It is crucial in
every business, though it might not always be labeled as "operations
management."
● Scope: It focuses on managing processes, which includes managing internal
customers and suppliers. Since all management functions consist of processes,
operations management is relevant to all managers.



1.2. Why is Operations Management Important in All Types of Organizations?

● Core Activity: Operations management is essential because it utilizes an
organization's resources to produce outputs that meet market demands. This is
the central function of any enterprise.
● Adaptability: The significance of operations management is growing due to the
evolving business environment. It requires innovative thinking from operations
managers, particularly regarding new technologies, supply networks, and
environmental sustainability.



1.3. What is the Input–Transformation–Output Process?

● Process Model: Every operation can be described as an
input–transformation–output process. Operations have inputs categorized into
'transforming resources' (facilities and staff) and 'transformed resources'
(materials, information, customers).
● Service and Product Mix: Most operations deliver a blend of services and
products rather than focusing solely on one.






,1.4. What is the Process Hierarchy?

● Supply Network: All operations are part of a broader supply network, where
each operation contributes to satisfying end-customer needs.
● Internal Relationships: Operations consist of various processes that create a
network of internal customer-supplier relationships.
● End-to-End Processes: Business processes that satisfy customer needs often
cut across traditional functional boundaries within an organization.




illustrated for a business that makes television programmes and videos. It has inputs of
production, technical and administrative staff, cameras, lighting, sound and recording
equipment, and so on.

, 1.5. How Do Operations and Processes Differ?

● Differentiating Factors: Operations and processes can differ based on the
volume of outputs, the variety of outputs, the variation in demand, and the degree
of visibility to customers.
● Cost Association: Operations characterized by high volume, low variety, low
demand variation, and low customer visibility are generally associated with lower
costs.




1.6. What Do Operations Managers Do?

● Responsibilities: Operations managers' responsibilities are divided into four
categories:
○ Direct: Understanding performance objectives and setting an operations
strategy.
○ Design: Involves designing the operation itself, including its processes,
services, and products.
○ Deliver: Planning and controlling the activities of the operation.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller nicolascammelbeeck. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $22.89. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

53022 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$22.89  1x  sold
  • (0)
Add to cart
Added