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CHAA Review 01 Exam Complete Questions And Solutions 2024/2025
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CHAA Review 01 Exam Complete Questions And Solutions 2024/2025
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CHAA Review 01 Exam CompleteQuestions And Solutions 2024/2025
Under the Title III of the Americans with Disabilities Act, hospitals are require to:
a. provide info for restroom locations
b. provide patients and families all docs for admissions
c. provide resources to eliminate barriers in communication
d. ensure all patients are accommodated for admission. CORRECT ANSWERS Provide
resources to eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey?
a. what data measurements are required
b. what data measures are important to day-to-day management
c. what data measures are important to the organizations decision-making process
d. what data measures are needed to care for the patient CORRECT ANSWERS what
data measures are needed to care for the patient
Which is NOT a purpose of any quality improvement program? CORRECT ANSWERS
blame someone for mistake
Which of the following is NOT a patient satisfaction survey? CORRECT ANSWERS
CMS survey
Communication is: CORRECT ANSWERS exchanging information with the patient
Which is NOT A KPI in Patient Access?
a. accuracy rate
b. CLABSI rate
c. Patient satisfaction score
d. Pre-registration rate CORRECT ANSWERS CLABSI rate
HEAT stands for CORRECT ANSWERS Hear them out
Empathize with the customer
Apologize
Take responsibility for actions
Which of the following are ways we communicate, except:
a. body language
b. eating
c. talking
d. facial expressions CORRECT ANSWERS eating
What are the three steps to communication? CORRECT ANSWERS Encoding
Transmission
, Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
a. smiling
b. making eye contact
c calling the patient "dear"
d. greeting the patient CORRECT ANSWERS calling the patient "Dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A?
a. medicare 72-hour rule
b. medicare two-midnight rule
c. Medicare A inpatient rule CORRECT ANSWERS Medicare two-midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting and preventing fraud? CORRECT ANSWERS
OIG
An effective compliance level has a minimum of how many levels? CORRECT
ANSWERS 7
all of the following are part of an effective compliance program except:
a. performing internal audits
b. creating standards of privacy
c. establish standards, procedures and policies CORRECT ANSWERS creating
standards of privacy
EMTALA is a regulation which protects patient from what? CORRECT ANSWERS not
being treated in an emergency due to lack of ability to pay
all of the following are examples of PHI except:
a. patient names
b. computer IP addresses
c. Financial assistance brochure CORRECT ANSWERS Financial assistance brochure
Meaningful Use is an incentive program to: CORRECT ANSWERS increase the
adoption of qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they nay have a co-payment and co-insurance
CORRECT ANSWERS MOON
All of the following are examples of fraud and abuse except:
a. billing for services not rendered
b. unbundling
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