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HRM3706 Assignment 5 Semester 2 2024
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HRM3706 Assignment 5 Semester 2 2024 QUESTIONS WITH DETAILED ANSWERS
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HRM3706 Assignment 5Semester 2 2024
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, HRM3706 Assignment 5 Semester 2 2024
pERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE
Provide advice on how best to align the strategic objectives/goals of Zonk’izizwe
Trading Store with the operational plan of the department and individual performance
goals in order to ensure that the strategic goals are implemented successfully. Provide
relevant examples. [20]
To ensure the strategic goals of Zonk’izizwe Trading Store are successfully
implemented, it's crucial to align them with the operational plan of the department and
individual performance goals. Here’s a structured approach to achieving this:
1. Clear Definition of Strategic Objectives
Zonk’izizwe Trading Store must first clearly define its strategic goals. These could
include increasing market share, improving customer satisfaction, enhancing
operational efficiency, or expanding product lines.
Example: If one strategic goal is to improve customer satisfaction, the store can aim for
a 15% increase in customer retention over the next year.
2. Break Down Strategic Goals into Departmental Objectives
Each department (e.g., sales, operations, customer service, marketing) should have
specific objectives that contribute to the overall strategic goals.
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