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NRF – National Retail Foundation: Questions With Verified Solutions (100%)
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NRF – National Retail Foundation: Questions With Verified Solutions (100%)
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NRF – National Retail Foundation: Questions WithVerified Solutions (100%)
What should a retail associate do if he or she discover an electric hazard?
Right Ans - Secure the area, and report the situation to management.
Joe sells acustomer a new freezer for his garage the customer want it installed
but the store does not offer installation service Right Ans - "Unfortunately,
we do not install freezers, but I will show you exactly what you need to do so
you can do it yourself."
What is the best way to learn about new merchandise in your store? Right
Ans - Read the labels and packaging information on the new products.
A new line of designer silk scarves has arrived in your store. The scarves have
intricate clasps and there are multiple ways to tie. What should the sales
associate do before demonstrating the scarves to customers? Right Ans -
A customer goes to Happy's Hardware to shop for a new gas grill. She is
looking for a gas grill that is a good value and will last a long time. The sales
associate knows that competitors offer similar grills at their stores. What is
the BEST way for the sales associate to encourage the customer to buy her
grill at Happy's Hardware? Right Ans -
You are completing a sale in store and another customer calls on the phone.
What should you do? Right Ans -
A new employee has just begun to work for a company. The employee has not
seen any other employee use the copy machines for personal material, but
knows that there are some benefits that haven't been explained yet. The
employee decides to bring in tax returns to photocopy. Which of these is the
best thing for the employee to do? Right Ans - Consult company policy or
the manager about using the copier
A cashier at the Pharmaid decides to buy a candy bar to eat during break.
According to the personnel policy shown, how should the cashier pay for the
candy? Right Ans - Ask someone else to ring up the candy after the break
begins
, A sales associate observes a customer browsing a rack of men's suits. How
should the associate approach the customer? Right Ans -
Once you have established a connection with a customer, what is your NEXT
challenge Right Ans - Determine exactly what the customer needs.
Sally works for a sporting goods store and is assigned to treadmills for the
time. She completed the product training two weeks prior. What should Sally
do to prepare? Right Ans - Demonstrate the treadmill in the store to
become familiar with the features.
A customer brings a competitor's ad into your store and asks that you meet
the advertised price. As a sales associate, what should you do FIRST? Right
Ans - Refer to your store's policy on meeting competitor's ads.
What are the BEST kinds of questions to ask a customer to encourage
conversation? Right Ans - Open-ended
A customer is gathering information before making the final selection on a
new car. You have suggested the car that seems to be the best choice. After
taking a test drive, the customer decides to continue to look at other options.
What is the BEST response to your custome Right Ans - "I agree. You
should give your decision more thought. It is important that you are 100%
satisfied. Here is my card in case you have additional questions."
Which type of pricing strategy would be MOST appropriate for the goods of a
store that is located in a factory outlet mall? Right Ans - merchandise with
minor imperfections purchased at low cost
What is the primary objective of a sales associate who establishes an ongoing
relationship with a satisfied customer? Right Ans - Create customer loyalty
Which term BEST describes items that arrive at a store with the price tags
already attached? Right Ans - Pre-priced merchandise
In order to keep customers coming back to a candy store, which customer
service "extra" would be MOST effective? Right Ans - Incentive program
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