Examen

Rise Up! Customer Service & Sales And Marketing Terminologies: Qs And As

0 fois vendu

Cours
NRF Rise Up

Établissement
NRF Rise Up

[Montrer plus]

Aperçu 2 sur 11 pages

Voir l'exemple

Publié le 25 septembre 2024
Nombre de pages 11
Écrit en 2024/2025
Type Examen
Contient Questions et réponses

rise up customer service sales and marketing te

Établissement NRF Rise Up
Cours NRF Rise Up

StudyHall Membre depuis 2 année 1071 documents vendus

$10.49

Egalement disponible en groupe à partir de $69.99

Ajouter au panier

Enregistrer

Garantie de satisfaction à 100%
Disponible immédiatement après paiement
En ligne et en PDF
Tu n'es attaché à rien

Document également disponible en groupe (1)

PACKAGE::- NRF RISE-UP CERTIFICATION EXAMS (NATIONAL RETAIL FOUNDATION)

$ 264.76 $ 69.99 24 éléments

1. Examen - Nrf business of retail chapter 2 – questions & answers
2. Examen - Customer service exam: questions with a+ solutions
3. Examen - Rise up customer service test: questions with solutions (correctly answered)
4. Examen - Rise up customer service practice quiz – questions and answers
5. Examen - Nrf certification test: questions with complete answers
6. Examen - Rise up customer service and sales: questions & verified solutions
7. Examen - Nrf rise up study questions with correct answers
8. Examen - Customer service rise up study questions (ehove career center) – questions with sol...
9. Examen - Nrf rise up customer service exam – complete study guide (qs and as)
10. Examen - Nrf rise up retail industry fundamentals exam: questions & accurate answers
11. Examen - Rise up - customer service exam: questions & solutions
12. Examen - Riseup lesson 3 - retail operations: questions & correct answers
13. Examen - Rise up test – questions & accurate solutions (100%)
14. Examen - Nrf vocabulary – complete study guide (graded a+)
15. Examen - Rise up study set: correctly answered questions (solved)
16. Examen - Nrf foundation: rise up certification review – qs & as
17. Examen - Nrf certification exam: questions with solutions a+
18. Examen - Customer service exam – questions & answers (rated a+)
19. Examen - Nrf certificate test - questions with accurate solutions (pass!)
20. Examen - Rise up customer service test - questions & detailed solutions
21. Examen - Nrf – national retail foundation: questions with verified solutions (100%)
22. Examen - Rise up! customer service & sales and marketing terminologies: qs and as
23. Examen - Rise up (customer service class) – review: questions and answers
24. Examen - Nrf rise-up retail certification: questions & solutions
Montrer plus

Rise Up! Customer Service & Sales And Marketing
Terminologies: Qs And As

Active listening Right Ans - The practice of hearing and understanding
what a speaker is saying out loud and any messages suggested behind the
words.

Add-on services Right Ans - Available services for specific product
purchases that customers can opt for (e.g., payment options, product
modifications, or other ways that customers can protect their purchases).

Alterations Right Ans - Modifications to products that help them best meet
the needs of customers (e.g., the tailoring of clothing items or installing
additional memory in a laptop).

Analytical communication style Right Ans - A communication style refers to
the way a person interacts with others. Someone who has an analytical
communication style typically wants the important data, facts and logic.

At-will employment Right Ans - Employment subject to termination by an
employer at any time for any reason, except for an illegal reason such as
discrimination. An employee is also free to leave a job at any time, for any
reason.

Body language cues Right Ans - Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.

Brand promise Right Ans - An extension of the company brand that reflects
the benefit of doing business with them—for example, providing quality
customer service.

Breakaway statements Right Ans - Phrases used to smooth the transition
between one customer and the next one (e.g., "Would it be OK if I grab a few
items for another customer?").

Buying Right Ans - The branch of retail in charge of selecting and
purchasing merchandise.

, Clientele Right Ans - The collective group of customers that are served by a
specific retailer, when considered in total.

Closed-ended questions Right Ans - Questions that aim to get you a short or
yes/no answer. These are useful to limit the scope of a conversation, to
confirm a specific response, or to close the sale. Closed- ended questions often
begin with words such as: will, can, may, are and do.

Company brand Right Ans - The overall impression gathered from
information that is seen, heard and experienced by customers who encounter
a business, its products and its services.

Company culture Right Ans - The unique way that an organization's
employees interact with each other and with customers. The culture defines
the personality of a company, and typically includes a variety of elements,
such as work environment, company mission, value, ethics, expectations and
goals. A company's culture can provide additional expectations for employees
to deliver on the company's brand promises.

Company website Right Ans - A website that represents a retailer on the
Internet. Retailer websites typically provide customers with a way to browse
and purchase products and services that the company offers along with
information about store locations and hours, career opportunities and general
information about the company.

Comparison shopper Right Ans - A shopper who spends a lot of time
checking out products and prices through online sites, visiting different stores,
comparing retailer ads and/or getting the opinions of others either personally
or through social media.

Corporation Right Ans - A business that has shareholders through publicly
traded stock, and usually has a centralized decision-making for its multiple
store locations. Corporate-owned retailers include large chains such as
Walmart, Kroger and Target.

Credit Right Ans - In finance, this refers to an agreement between a
consumer and a financial institution that allows the consumer to obtain
products and services without payment, but with the promise of paying back

Les avantages d'acheter des résumés chez Stuvia:

Qualité garantie par les avis des clients

Les clients de Stuvia ont évalués plus de 700 000 résumés. C'est comme ça que vous savez que vous achetez les meilleurs documents.

L’achat facile et rapide

Vous pouvez payer rapidement avec iDeal, carte de crédit ou Stuvia-crédit pour les résumés. Il n'y a pas d'adhésion nécessaire.

Focus sur l’essentiel

Vos camarades écrivent eux-mêmes les notes d’étude, c’est pourquoi les documents sont toujours fiables et à jour. Cela garantit que vous arrivez rapidement au coeur du matériel.

Foire aux questions

Qu'est-ce que j'obtiens en achetant ce document ?

Vous obtenez un PDF, disponible immédiatement après votre achat. Le document acheté est accessible à tout moment, n'importe où et indéfiniment via votre profil.

Garantie de remboursement : comment ça marche ?

Notre garantie de satisfaction garantit que vous trouverez toujours un document d'étude qui vous convient. Vous remplissez un formulaire et notre équipe du service client s'occupe du reste.

Auprès de qui est-ce que j'achète ce résumé ?

Stuvia est une place de marché. Alors, vous n'achetez donc pas ce document chez nous, mais auprès du vendeur StudyHall. Stuvia facilite les paiements au vendeur.